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Skills

  • MS Office
  • Communications
  • Epic Optime advanced module configuration
  • Advanced Epic Reporting Workbench use
  • Go-live issue resolution within 11 hours
  • Desktop support
  • Budgets
  • Process equipment
  • Project organization
  • Interactive quizzes for knowledge retention

Work Experiences

  • Boosted operational efficiency by 46%.
  • Described method solutions to customers to aid in problem resolution.
  • Collaborated with clinical leadership.
  • Conducted Epic Optime superuser programs.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Achieved a 17% improvement in end-user readiness.
  • Collaborated with EHR analysts to customize navigation settings for various user roles, improving operational efficiency within all surgical suite areas.
  • Achieved a 42% user satisfaction rate.
  • Used risk assessment and data analysis to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Collaborated with system analysts.

Summaries

  • Analyzed end-user performance.
  • Accomplished Epic Credentialed Trainer.
  • Accomplished Epic Credentialed Trainer specializing in Optime module, with a track record of delivering responsive in-person, virtual, and on-demand training for healthcare professionals resulting in 34% satisfaction rate.
  • Effectively troubleshoots and resolves issues on its own.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 81% decrease in unnecessary OR downtime.
  • Competent Epic Credentialed Trainer, Optime with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supporting hardware and software issues for process computer systems is a skillful Epic Credentialed Trainer, Optime.
  • Epic Credentialed Trainer, Optime with 4 years of successful project management and budget management experience.

Accomplishments

  • Served as the primary trainer for Lean, coaching over 6 clinicians on incorporating Epic Optime best practices into their daily processes.
  • Resolved product issue through consumer testing.
  • Took ownership of the on-boarding process for new users, designed customized learning pathways, and improved overall learner participation by 35%
  • Led comprehensive training sessions for over 17 clinical staff across multiple locations, increasing system efficiency by 61% in Epic Optime.
  • Assisted in configuring and optimizing the Epic Optime module to align with metric’s specific workflows, reducing transition time by 24%.
  • Collaborated with subject matter experts across 13 departments to enhance training materials, resulting in consistently high satisfaction scores of 17%.
  • Co-led a system-wide change management effort that resulted in a smooth transition to Epic Optime, reducing system disruptions by 24%.
  • Developed and led interactive scenario-based training modules, increasing user engagement by 65%, and reported a 13% improvement in test scores.
  • Prepared training guides specifically for surgical units, reducing dependency on real-time support by 17%.
  • Supported the design and implementation of post-go-live support services, reducing user calls and improving system adoption across 5 hospitals by 60%.

Affiliations

  • Led Epic Optime optimization workshops as part of the category Transformation Team
  • Member of the Health Information Management Systems Society (HIMSS)
  • Participation in annual Association of periOperative Registered Nurses (AORN) Conference
  • Member of the American College of Surgeon Informatics (ACSI), active contributor to surgical technology panels
  • Active participant in the American Society of Health-System Pharmacists (ASHP) training sessions
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Affiliate Membership in National Organization of Epic Super Users (NOESU) focused on Optime innovations
  • Affiliation with Epic Peer Support Network for Credentialed Trainers
  • Presented at Annual Perioperative Informatics Technology Showcase 2019

Certifications

  • CompTIA Network+
  • Certified Professional in Healthcare Information Systems (CPHIT) by Northwind
  • SHRM Certified Professional (SHRM-CP)
  • EpicCare Ambulatory Certification – Optime Integration Focus 2022
  • CompTIA Security+
  • Healthcare Information and Management Systems Society (HIMSS) Certified Professional in Healthcare Information and Management Systems (CPHIMS) 2016
  • CompTIA A+ Technician
  • Certified Healthcare Technology Specialist (CHTS-TR) by Beacon Labs
  • Google Certified Professional Cloud Architect
  • ServSafe

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