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Skills

  • OR sterile processing workflow customization
  • Advanced Epic Reporting Workbench use
  • Custom training material development
  • MS Office
  • Documentation Error Reduction Techniques
  • Live inventory dashboard creation with Epic tools
  • Clinical systems change management
  • Epic Optime upgrade and system updates
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Accelerated productivity milestones by one year.
  • Described method solutions to customers to aid in problem resolution.
  • Completed within 6 months.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Achieved results in 2016.
  • Achieved an average course feedback score of 38% highly satisfied users.
  • Addressed issues within 13 hours.
  • Achieved 30% PCR on evaluations.
  • Collaborated with EHR analysts.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Competent Epic Credentialed Trainer, Optime with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Achieved a 81% decrease in unnecessary OR downtime.
  • Achieved a 45% reduction in onboarding time.
  • Subject matter expert on Adobe Creative Suite with exceptional skills and knowledge in quality assurance.
  • Adapted training during procedure.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Excellent Epic Credentialed Trainer, Optime with 9 years of experience providing exceptional support to users at all levels.
  • Achieved 29% satisfaction rate.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Leveraged subject matter expertise to train end-users on advanced troubleshooting methods, cutting down response times during system failures by 20%.
  • Co-led a system-wide change management effort that resulted in a smooth transition to Epic Optime, reducing system disruptions by 24%.
  • Assisted in configuring and optimizing the Epic Optime module to align with metric’s specific workflows, reducing transition time by 24%.
  • Collaborated with engineering on streamlining the documentation process post-Epic Optime implementation, reducing manual entry errors by 73%.
  • Customized training materials for specialized roles, improving role-specific competency by 83% across 18 departments.
  • Supported leadership in utilizing advanced data analytics from Epic Optime, leading to a 49% improvement in patient flow and resource management.
  • Partnered with IT to resolve over 6 system issues, resulting in a 56% decrease in downtime for the surgical departments.
  • Collaborated with subject matter experts across 13 departments to enhance training materials, resulting in consistently high satisfaction scores of 17%.
  • Combining feedback mechanisms and performance assessments, led a 16% improvement in learner satisfaction scores during Epic Optime training evaluations.

Affiliations

  • Clinical Informatics Group Member with a focus on perioperative care improvements
  • Volunteer hours completed for Epic Trainer Credential with method focused on OR training
  • Society of Women Engineers
  • Member of the Health Information Management Systems Society (HIMSS)
  • Lions Club
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Member of the National Association of Healthcare Access Management (NAHAM)
  • Certified Trainer in Credentialed Training Program recognized by initiative
  • Affiliation with American Nursing Informatics Association (ANIA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Healthcare Information Systems (CPHIT) by Northwind
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Lean Six Sigma Green Belt in Healthcare - 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Epic Anesthesia Implementation Specialist Certification 2021
  • Epic Optime Proficiency or Certification 2023
  • SHRM Certified Professional (SHRM-CP)

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