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Skills

  • Operational Forecasting
  • Budget forecasting
  • Change Management
  • Supervision
  • Customer service
  • Team management
  • Team building
  • Recruitment
  • Delegation
  • Human resources management

Work Experiences

  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.
  • Oversaw a successful turnaround that resulted in the elimination of over $16 in debt in two years.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $18.
  • Used client relations and workflow optimization to cultivate and strengthen long-term client relationships.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Kept track of 18 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Achieved Employee of the Year for operational excellence after reducing service downtime by 37% across all centers.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.

Summaries

  • Professional with exceptional sales, budget management, and quality assurance abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Develop strategic business partnerships and relationships.
  • Customer-focused General Manager with 6 years of experience who is committed to expanding strategic planning and budget management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Veteran Director of Center Operations with exceptional client relations and team leadership abilities.
  • Well-versed in risk assessment and a stickler for deadlines.

Accomplishments

  • Collaborated with the Finance Department to rework budgeting processes, driving cost savings of $12 annually.
  • Led operational forecasting for capital projects, providing detailed financial models that ensured budgetary compliance for 3 years.
  • Consolidated reporting functions across 3 teams, providing leadership with real-time business intelligence tools and enhancing data-driven decisions.
  • Developed advanced training programs leveraging HubSpot, resulting in a 22% increase in training participation.
  • Re-engineered operational standards to ensure compliance with CPA, reducing audit penalties by $13 annually.
  • Led strategic initiatives with cross-functional teams, delivering a 58% reduction in operational downtime within one year.
  • Executed root cause analysis for recurring service disruptions, successfully reducing technical issues by 63% across 13 locations.
  • Led a performance improvement project targeting supply chain efficiency, driven by real-time data, achieving a 45% increase in accuracy.
  • Implemented change management initiatives that modernized workflow processes, increasing cross-team collaboration and reducing project delays by 8%.
  • Designed and implemented performance tracking tools, leading to 32% improvement in ongoing employee appraisals.

Affiliations

  • Association for Computing Machinery
  • National Association of Social Workers
  • Six Sigma Black Belt Certification - Lean Academy
  • Jaycees
  • Society for Human Resource Management (SHRM)
  • Certified Operations Manager (COM) - Institute of Operations Management
  • Toastmasters
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Production and Inventory Control Society (APICS)
  • Institute for Business Continuity Training (IBCT)

Certifications

  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Advanced Certificate in Human Resources Management, program
  • Total Quality Management (TQM) Certification Cedar Works
  • CompTIA Network+
  • Financial Planning and Analysis (FP&A) Certification - Association for Financial Professionals (AFP)
  • Salesforce
  • Change Management Certification (Prosci) - 2019
  • Certified in Production and Inventory Management (CPIM) - process
  • Certified Public Accountant
  • Lean Operational Management Practitioner, initiative

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