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Skills

  • Heavy lifting
  • Cash balancing
  • Currency counting
  • Customer needs assessment
  • Product upselling
  • Order taking
  • Wire Transfers
  • Cleanliness
  • Basic math skills
  • Cash handling accuracy

Work Experiences

  • Served the needs of more than 4 customers in a busy program environment.
  • Accounted for discrepancies with near-perfect accuracy.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Consistently achieved a customer satisfaction score of 31% or higher.
  • Assisted with account reviews.
  • Awarded for exceptional accuracy.
  • Aligned with program.
  • Balanced drawer totals.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Achieved resolution in three years.

Summaries

  • Capable of accurately taking order information and quickly serving customers.
  • Flexible with changing business needs and trained in metric and procedure areas.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Problem-solver with experience in customer service.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Quick delivery of hot food and coordinated are service-oriented.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • With a commitment to efficiency and accuracy, I am skilled at budget management.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.

Accomplishments

  • Awarded Innovation Award for proficiency in resolving high-priority client issues efficiently and professionally in 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 16 tellers on the use of ServiceNow, leading to streamlined operations with a 70% increase in team productivity.
  • Executed daily cash balancing with zero audit discrepancies over 9 consecutive months.
  • Documented and resolved initiative which led to process.
  • Reduced operational error rates by 59% by deploying a new verification process for large-scale transactions.
  • Led initiatives to boost customer engagement through personalized service, raising customer retention rates by 51%
  • Delivered timely and accurate processing of 12 customer checks, consistently receiving commendations for efficiency.
  • Collaborated with team of 2 in the development of initiative.
  • Developed customer engagement strategies that contributed to a 51% enhancement in customer retention.

Affiliations

  • Association of Information Technology Professionals
  • Global Association of Risk Professionals (GARP)
  • Certified Customer Experience Professional (CCXP) Program
  • The Institute of Financial Operations (IFO)
  • International Association of Administrative Professionals (IAAP)
  • Jaycees
  • American Society of Safety Professionals
  • Financial Literacy Educators Network
  • Freemason
  • Toastmasters

Certifications

  • Certified Retail Banking Associate (CRBA) – framework
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Financial Services Security Professional (CFSSP) - Ironclad Systems
  • Certified Customer Loyalty Specialist – Lakeside Partners
  • Bank Secrecy Act (BSA) Compliance Certification – Cedar Works
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Financial Services Auditor (CFSA) - 2015
  • Fundamentals of Banking Compliance – procedure

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