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Skills

  • Client Retention Strategies
  • Communications
  • Guideline adherence monitoring
  • High-volume policy processing
  • Client policy renewal forecasting
  • Operational improvement
  • Customer service
  • Business operations
  • Commercial product knowledge
  • Process improvement

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted underwriting decisions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with policy service and claims departments.
  • Transported Salesforce to several months customer locations.
  • Conducted pre-underwriting research.
  • Achieved a stronger risk profile for new policies.
  • Compiled comprehensive business and financial data on clients.
  • Kept track of the performance of the underwriting teams and provided coaching to help them meet their personal and departmental production targets.
  • Assisted in underwriting policy audits.

Summaries

  • Accomplished underwriting assistant.
  • Collaborated closely with actuaries.
  • Adept at financial risk analysis for commercial policies.
  • Commercial Lines Underwriting Assistant with 5 years of successful risk assessment and budget management experience.
  • Redesigning policies and procedures to resolve inconsistencies and prevent future occurrences was a success.
  • 11 years of experience in risk evaluation.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Strengths in vendor management and workflow optimization backed up by Insurance training.
  • Collaborative team player skilled in loss-run analysis.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed a portfolio of 18 commercial insurance accounts, consistently achieving high levels of policy accuracy and client satisfaction ratings.
  • Documented and resolved category which led to standard.
  • Maintained confidentiality while handling sensitive policyholder information, consistently adhering to data protection regulations.
  • Spearheaded the introduction of a new underwriting workflow management system that increased productivity by 39% and streamlined collaboration.
  • Increased submission-to-bind ratio by 26% through improved communication channels with brokers and agents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 32% reduction in underwriting processing times by implementing a new data entry protocol and collaborating with senior underwriters.
  • Contributed to a 30% premium growth in 2022 by assisting in the development of tailored risk assessments for large-scale commercial clients.
  • Improved risk analysis process by integrating automated report generation tools, saving an average of 14 hours per risk review.
  • Enhanced team communication and collaboration by organizing weekly meetings focused on addressing common challenges in the underwriting process.

Affiliations

  • Independent Insurance Agents & Brokers of America (IIABA)
  • Society of Insurance Research (SIR)
  • Toastmasters
  • Association of Insurance Compliance Professionals (AICP)
  • Association of Information Technology Professionals
  • American Society of Workers' Compensation Professionals (AMCOMP)
  • National Association of Social Workers
  • Freemason
  • Society of Chartered Property and Casualty Underwriters (CPCU)
  • Society of Women Engineers

Certifications

  • Google Certified Professional Cloud Architect
  • Health Insurance Associate (HIA)
  • Accredited Claims Adjuster (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Insurance Service Representative (CISR)
  • Underwriting Insurance Diploma (UCID)
  • Cisco Certified Network Associate (CCNA)
  • Cyber Risk Management Certification for Underwriting
  • Insurance Regulatory Compliance Certification
  • Chartered Property Casualty Underwriter (CPCU)

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