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Skills

  • Training program development
  • Choreographed dance moves
  • Collaborative
  • Fluent in Spanish
  • MS Office
  • Team management
  • Supervision
  • Customer retention strategies
  • Project lifecycle management
  • Contemporary dance

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Started it.
  • Wrote and produced gripping investigative and human interest stories about celebrities and well-known news figures.
  • Established
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Short-form content, sizzle reels, and image spots were written and produced by me.
  • Made a decision.
  • Oversaw a team of 2 editors, associate producers, and production assistants on a variety of projects.
  • Created a weekly production schedule and distributed it to upper management and production staff.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • On-set and office experience as a freelance film production crew member.
  • Articulate
  • Dedicated to learning, growing, and succeeding in Entertainment and Performing Arts.
  • Adaptable, tenacious, and capable project manager with over 8 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Film and television director with over 10 years of experience in the industry, including work on hit shows like initiative and method.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Innovative
  • Company Member is articulate and driven to succeed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Enhanced customer service satisfaction, resulting in an NPS increase by 24% within 18 months.
  • Automated routine tasks, reducing department time spent on manual processes by 17%.
  • Revamped internal communication standards, resulting in a 54% boost in team collaboration and efficiency.
  • Achieved Lean leading to the execution of high-impact projects across multiple departments.
  • Guided sales team towards achieving 9% growth in customer acquisition in 2022.
  • Restructured and implemented new team workflows, reducing training times for new hires by 18 weeks.
  • Achieved Outstanding Service Award recognition for top performance in project management during the past year.
  • Achieved team performance goals, surpassing monthly KPIs by 15% for several months.
  • Led technology upgrade initiatives, delivering Power BI adoption with zero downtime impact on operations.
  • Provided key input on customer feedback strategies, resulting in a 66% improvement in engagement and satisfaction.

Affiliations

  • National Diversity Council Corporate Leadership Association
  • Global Association for Quality Management (GAQM)
  • Society of Human Resource Management
  • Society of Women Engineers
  • Association for Corporate Growth (ACG)
  • Lions Club
  • Institute for Supply Management (ISM)
  • Project Management Institute (PMI)
  • Agile Alliance
  • Salesforce Trailblazer Community

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • Certified Professional in Sustainability (CPS) from process
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • CompTIA Security+
  • CompTIA Project+ Certification
  • Certified Business Analysis Professional (CBAP)
  • Agile Certified Practitioner (PMI-ACP) by the Project Management Institute
  • SHRM Certified Professional (SHRM-CP)
  • Certified Supply Chain Professional (CSCP) by APICS

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