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Skills

  • Import/export control adherence
  • Customer shipment issue resolution
  • Customer service
  • Shipment scheduling
  • Team management
  • International trade laws and regulations
  • Organization
  • Inventory management
  • International shipping regulations
  • Customs documentation approval

Work Experiences

  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Developed a reputation for punctuality and hard work.
  • Adhered to Austin legal requirements.
  • Collaborated across departments.
  • Followed standard operating procedures for each customer's account and data to maintain consistent service levels.
  • Assisted the organization in capturing a 41% share of volume.
  • Signed documents on behalf of clients using power of attorney privileges.
  • Saved money by developing functional solutions to procedure problems.
  • Planned and booked transportation for 4 weekly shipments.
  • Assisted in the creation of procedure procedures.

Summaries

  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Achieved results through interdepartmental collaboration.
  • Proficient in promoting system by leveraging workflow optimization and vendor management knowledge.
  • Anticipated shipping trends.
  • Achieved direct savings of $15 annually.
  • Strong technical skills and experience in project management.
  • Communicative and team-oriented, with Power BI expertise.
  • Achieved 27% optimized workflows.
  • Avoided fines and delivery setbacks.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Developed an automated tracking system for export documentation, shortening approval times by 65% and ensuring compliance with international trade regulations.
  • Instinctively managed high-priority shipments during peak season across initiative, achieving a 18% reduction in lead times.
  • Implemented a risk assessment matrix for international shipments, resulting in identifying and mitigating 13 risk scenarios in the first 14 months.
  • Designed and launched a centralized export documentation system across 14 facilities, reducing document processing errors by 21%.
  • Instrumental in negotiating ocean carrier contracts, cumulatively saving the company over $3 annually without compromising delivery SLAs.
  • Implemented a real-time shipment tracking tool, allowing customer support teams to reduce shipper inquiries by 32% and improve client satisfaction.
  • Led the production of quarterly reports on key ocean export performance metrics, enabling leadership to make data-driven enhancements within the supply chain.
  • Achieved a 74% reduction in shipment issues with major carriers by introducing a quality assurance checklist for export documentation.
  • Revamped the process of filing and submitting export documentation, decreasing average documentation approval time from 4 days to 15 days.
  • Standardized export compliance procedures across 3 locations, improving audit performance by 67% while reducing legal exposure.

Affiliations

  • Participant of the Port Authority Exchange Program in Columbus, providing first-hand experience in collaborating with global carriers to streamline export routes.
  • Committee member of the Ocean Freight Network (OFN), where I present ideas on optimizing carrier selection and enhancing freight cost analysis.
  • Joined the Exporters Club Raleigh to expand my professional network within the international shipping and ocean logistics industry.
  • Certified by the British International Freight Association (BIFA), specializing in optimizing supply chain solutions and minimizing transit delays on ocean exports.
  • Enrolled in continuous education programs offered by the Chartered Institute of Logistics and Transport (CILT), with a focus on optimizing ocean shipping efficiencies.
  • Affiliate of the Global Shippers Forum (GSF), focusing on international freight policies and sustainability in ocean transport.
  • Active participant in the Transportation Intermediaries Association (TIA), contributing to discussions on best practices in freight brokerage and logistics management.
  • Completed a specialized diploma from the Institute of Export and International Trade (IOE&IT) in 2018, focusing on export control procedures and best practices.
  • Participant in global logistics seminars offered by the World Trade Organization (WTO) to enhance knowledge of international trade laws and port regulations.
  • Active participant in educational webinars hosted by the Export-Import Bank of the United States (EXIM) to enhance ocean export financing strategies and resources.

Certifications

  • SAP Certified Application Associate
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Automated Commercial Environment (ACE) Certification
  • Cisco Certified Network Associate (CCNA)
  • ISO 9001:2015 Lead Auditor - Quality Management Certification
  • Ecommerce Export Specialist Certification – Brightline
  • Lean Six Sigma Green Belt Certification - Beacon Labs, 2022
  • Association for Project Management (APM)
  • CompTIA Security+

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