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Skills

  • Time management
  • Customer service
  • Troubleshooting
  • Verbal and written communication
  • CRM System Management
  • Supervision
  • Budgets
  • Accuracy under pressure
  • Patient contact
  • Active listening

Work Experiences

  • Coordinated with legal teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to a 22% reduction in cancellation rates.
  • Contributed to market positioning.
  • Advised policyholders on ServiceNow coverage.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 54% increase in staff understanding of company products.
  • Collaborated with operations on risk analysis.
  • Achieved Excellence Award for outstanding service.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Advised hundreds of policyholders.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Collaborative Insurance Verification Specialist with a track record of establishing rapport with patients and maintaining data integrity.
  • Achieved improvements in processing speed.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to method regulations and system department guidelines.
  • Accomplished Insurance Service Specialist who has advised hundreds of policyholders and boosted client satisfaction by 46% through tailored customer service and consultative coverage recommendations.
  • Achieved improvements in customer response times by 47%.
  • Insurance Verification Specialist with 12 years of experience explaining benefits and tracking coverage.

Accomplishments

  • Identified $7 in uncollected premiums during policy audits, raising overall recovery rates by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved a Lean, improving overall claims handling by 76% through advanced knowledge applications.
  • Collaborated with underwriting and legal departments to streamline approval processes, reducing turnaround time by 66%.
  • Led training sessions for 17 new hires on insurance policies and procedures, resulting in a 34% decrease in compliance-related errors.
  • Managed escalated claims with a 39% success rate in dispute resolutions, leading to increased client satisfaction.
  • Monitored client feedback and applied insights to improve policy renewals, achieving an industry-leading retention rate of 37%.
  • Built and maintained relationships with key stakeholders, securing retention of 3% of top-tier clients annually.
  • Identified gaps in training materials, producing new guides that improved employee onboarding effectiveness by 48%.

Affiliations

  • Institute for Business & Home Safety (IBHS) Membership
  • Insurance Information Institute (III)
  • National Society of Insurance Premium Auditors (NSIPA)
  • Association for Insurance Compliance Professionals (AICP)
  • International Council of Nurses
  • Society of Women Engineers
  • Lloyd’s Market Association (LMA)
  • Association of Certified Fraud Examiners (ACFE)
  • American Institute For Chartered Property Casualty Underwriters (AICPCU)
  • Lions Club

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Cyber Insurance Certification
  • Associate in Claims (AIC)
  • Health Insurance License
  • Life Underwriter Training Council Fellow (LUTCF)
  • Certified Insurance Counselor (CIC)
  • Associate in Surplus Lines Insurance (ASLI)
  • Associate in Management (AIM)

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