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Skills

  • Relationship development
  • Team building
  • Medical billing code accuracy
  • Operational improvement
  • Budgets
  • Customer service excellence
  • Applicant communications
  • Applicant Tracking System (ATS) proficiency
  • Program equipment
  • Admissions policy adaptation

Work Experiences

  • Addressed bottlenecks more swiftly.
  • Helped applicants with their admissions packets and acted as a point of contact throughout the application process.
  • Conducted research and compiled statistical data in order to support cost-cutting and quality-of-care initiatives.
  • Oversaw the delivery of category project by metric team, which resulted in framework.
  • Adapted procedures.
  • Contributed to the admissions team receiving Employee of the Year, recognizing excellence in processing efficiency and customer service.
  • Performed clerical tasks such as filing, billing, and routing messages to the appropriate people for the office of 10.
  • Conducted post-process surveys.
  • Boosted application numbers by 17% during peak seasons.
  • Ensured that medical records and health information were accurate, complete, and secure.

Summaries

  • Admissions Technician with 6 years of experience.
  • Collaborated with IT teams on document management automation.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Admissions Technician with over 11 years of experience in the healthcare field.
  • Admissions Technician skilled in leading workshops and presentations for prospective students, boosting engagement and increasing conversion rates by 39%. Recognized for exceptional customer service and problem-solving abilities in fast-paced environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Admissions Technician with 15 years of successful quality assurance and process improvement experience.
  • Automated manual processes.
  • Adept in policy compliance.
  • Adept at collaborating with cross-functional teams.

Accomplishments

  • Partnered with compliance officers to ensure all admission practices met the latest institutional and legal regulations, resulting in zero compliance issues during audits in 2020.
  • Successfully maintained accurate records for a record-breaking 3 applications in 2019, achieving 51% application-processing accuracy.
  • Collaborated with international offices to ensure visa compliance for over 10 international students, maintaining 75% visa approval rates.
  • Regularly analyzed application data to identify trends and provide insights that directly contributed to improving recruitment strategies and increasing enrollments by 34% in 2022.
  • Reduced calls to the admissions office by 31% by integrating web-based frequently asked questions tailored to applicants’ needs.
  • Managed confidential information, including applicant personal and financial data, while adhering to strict institutional and federal privacy regulations.
  • Reviewed and updated over 10 admission records per day, ensuring all applicant data was entered accurately and in accordance with institutional guidelines.
  • Assisted with the configuration of CRM systems, ensuring it was optimized for admissions operations, which increased data entry speed by 73%.
  • Streamlined the document submission process by introducing electronic forms, reducing paper waste by 84% and speeding up processing times.
  • Collaborated with team of 6 in the development of system.

Affiliations

  • American Council on Education (ACE)
  • Admissions Operations and Technology Professionals Network
  • Freemason
  • National Association for College Admission Counseling (NACAC)
  • Higher Education Consultants Association (HECA)
  • Student Affairs Administrators in Higher Education (NASPA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • National Association of Social Workers
  • International Society for Technology in Education (ISTE)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Diversity, Equity, and Inclusion in Higher Education Certification - Harbor & Co.
  • Certified Admissions Counselor (CAC) - Ironclad Systems
  • First Aid/CPR Certified
  • Certified Specialist in Applicant Communications Management - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Admissions (CPA) - Cedar Works
  • Certified Institutional Research Professional (CIRP) – Cedar Works
  • Salesforce
  • CompTIA A+ Technician

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