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Skills

  • Process improvement
  • MS Office
  • Materials preparation
  • Team Leadership
  • Document scanning
  • Process implementation
  • DRG assignment
  • Records review
  • Medical billing code accuracy
  • Patient data confidentiality

Work Experiences

  • Addressed medical records issues.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 13 hours.
  • Achieved Outstanding Service Award for excellence in medical records management by reducing missing record incidents by 54% over several months.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Achieved 76% compliance with metric.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved compliance audits passing at 42%.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Transported ServiceNow to two years customer locations.
  • Answered 9 calls per three years to help customers with their questions and concerns.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Achieved improvements through process optimization.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.
  • Medical Records Director is a multi-talented Medical Records Director who is consistently rewarded for planning and operational improvements.
  • Clear understanding of budget management and cross-functional collaboration as well as process improvement training.
  • Achieved up to 22% compliance.
  • Adapts quickly to new health IT regulations and demonstrates the ability to ensure department-wide compliance, improving records management efficiency.
  • Achieved 43% fewer patient care discrepancies.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Medical Records Director with 14 years of successful stakeholder engagement and risk assessment experience.

Accomplishments

  • Performed data validation audits that corrected 78% of discrepancies in patient records, ensuring accuracy and compliance with federal regulations.
  • Championed an initiative for staff-wide HIPAA Compliance Training, resulting in a 64% reduction in non-compliant workflows during the first audit.
  • Led a team of 7 to implement a new electronic health records (EHR) system, improving access time by 40% and cutting error rates by 37%.
  • Reduced patient record request fulfillment time by 59% after streamlining the request and release of information process.
  • Managed cross-departmental communication to ensure seamless record-keeping and accessibility, effectively reducing duplicate tests by 26%.
  • Ensured 100% compliance with the Joint Commission and state regulatory standards by implementing quarterly audits on all patient records.
  • Collaborated with team of 7 in the development of program.
  • Resolved product issue through consumer testing.
  • Collaborated with IT to overhaul the Electronic Medical Records (EMR) security protocols, ensuring compliance with new cybersecurity guidelines in 2022.
  • Improved the quality control of patient records by developing a new audit process, increasing accuracy by 20% and decreasing duplicate records.

Affiliations

  • American Medical Informatics Association
  • National Association of Healthcare Access Management (NAHAM)
  • American College of Medical Practice Executives (ACMPE)
  • American College of Healthcare Executives (ACHE)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Society for Human Resource Management (SHRM)
  • American Marketing Association
  • Toastmasters
  • Health Level Seven International (HL7)
  • American Records Management Association (ARMA)

Certifications

  • Leadership in Health Systems Management Certification
  • Certified Medical Audit Specialist (CMAS)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Information Governance Professional (IGP)
  • Certified Health Data Analyst (CHDA)
  • Certified Medical Compliance Officer (CMCO)
  • Certified HIPAA Professional (CHP)
  • Certified Professional in Health Information and Management Systems (CPHIMS)
  • Professional Association of Health Care Office Management (PAHCOM) Certification

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