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Skills

  • Data entry
  • Appointment scheduling optimization
  • Inventory management
  • Relationship development
  • Business operations
  • Payroll and budgeting
  • Vendor relationship management
  • Cash flow management
  • Payroll management
  • Team building

Work Experiences

  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved a 60% improvement in repair throughput.
  • Collaborated with the marketing team to launch process that boosted service inquiries by 76% during standard.
  • Boosted net revenue by $6.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Intervened between Body Shop Office Managers during arguments and diffused tense situations using risk assessment and data analysis.
  • Achieved a 81% improvement in service completion times.
  • Collaborated with the marketing team.
  • Achieved President's Club recognition for excellence in customer satisfaction.
  • Achieved Excellence Award recognition for excellence in customer satisfaction, based on consistent positive feedback and retention metrics.

Summaries

  • Japanese and Portuguese are both conversational.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Achieved a 76% improvement in staff productivity.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Adaptable person with strategic planning and performance reporting abilities.
  • QuickBooks expert with database management experience.
  • Within Construction, senior Body Shop Office Manager and outstanding performer in workflow optimization and performance reporting.
  • Achieved a 21% boost in repair throughput.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Prepared and submitted detailed financial documentation used in strategic planning meetings, contributing to budget forecasting improvements by 44%.
  • Collaborated with marketing team to introduce loyalty programs, leading to a 40% rise in customer return rates.
  • Managed daily receiving and payouts for vehicle parts, ensuring 10% accuracy in inventory tracking and reporting.
  • Resolved product issue through consumer testing.
  • Established processes to ensure insurance company payments were reconciled in under 2 days, improving cash flow by 15%.
  • Enhanced service appointment scheduling, reducing appointment lead time by 74% and increasing daily operational capacity.
  • Trained and managed a staff of 13 team members, ensuring consistent performance and development of their skills in line with shop goals.
  • Revised office filing systems by incorporating digital tools, streamlining document retrieval and reducing lost files by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively communicated with insurance adjusters to expedite claim approvals and reduced overall processing times by 4 days.

Affiliations

  • Automotive Financial Management Association (AFMA)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Cloud Computing Association (CCA)
  • National Auto Body Council (NABC)
  • Commercial Vehicle Maintenance Network (CVMN)
  • American Marketing Association
  • Society of Women Engineers
  • National Institute for Automotive Service Excellence (ASE)
  • Customer Service Institute of America (CSIA)

Certifications

  • Automotive Management Institute (AMI) Accredited
  • AIRBAG/Restraint Systems Service Certification by I-CAR
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Automotive Estimator from Jira
  • Collision Repair Management Specialist (CRMS) - I-CAR
  • Certified Professional in Auto Claims & Estimating (P.A.C.E)
  • Automotive Shop Manager Certification by AMI
  • First Aid & CPR Certified by Brightline
  • Certified Estimating Professional (CEP) - National Institute for Automotive Service Excellence (ASE)

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