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Skills

  • Emotional intelligence
  • Case management software (e.g., ServiceNow)
  • Relationship development
  • Supervision
  • Building rapport with diverse family units
  • Individual and family counseling
  • Child protection laws and reporting procedures
  • Behavioral intervention planning
  • Organization
  • De-escalation techniques for high-stress situations

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 62% improvement in client satisfaction ratings.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Advocated for family needs in Phoenix.
  • Advocated for family needs in Raleigh, securing funding of $5 to bolster family support initiatives.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Achieved a 25% increase in service usage.

Summaries

  • Awarded Top Performer for outstanding impact in 2023.
  • Adept in public speaking.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Achieved 83% of personal milestones.
  • Brought in $9 in grants.
  • Achieved a 31% decrease in referrals.
  • Achieved a 61% decrease in student absences over three years.
  • Achieved 36% consistent attendance.
  • Achieved high post-session satisfaction rates.
  • Addressed student absenteeism successfully.

Accomplishments

  • Improved district-wide service delivery by liaising with families and local authorities during crises, reducing response times by 72%.
  • Led assessments for over 17 families, identifying specific barriers to education participation and providing resulting action items to improve outcomes.
  • Promoted parental involvement by creating custom communication plans that improved school-home collaboration and achieved 42% rise in event attendance.
  • Initiated collaboration between schools and community support services, resulting in 35% cross-referral rate improvement over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced and trained parents on usage of Power BI to streamline communication with teachers, impacting 41% improvement in student outcomes.
  • Resolved product issue through consumer testing.
  • Documented and resolved metric which led to system.
  • Evaluated effectiveness of parent training programs by introducing post-workshop surveys, demonstrating a 53% improvement in measurable familial well-being.
  • Advocated for and helped implement district-wide policy changes to address the specific needs of families with special needs children, increasing participation by 71%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • The Collaboration for Academic, Social, and Emotional Learning (CASEL)
  • Society of Women Engineers
  • National Education Association (NEA)
  • National Association of School Psychologists (NASP)
  • Council for Exceptional Children (CEC)
  • International Association of Administrative Professionals
  • National Organization for Human Services (NOHS)
  • Society of Human Resource Management
  • School Social Work Association of America (SSWAA)

Certifications

  • Certified Trainer – Guiding Good Choices (GGC) Parenting Program
  • Certified Parent Educator Credential - Meridian
  • Certified Public Accountant (CPA)
  • Infant Mental Health Endorsement (IMH-E)
  • Nonviolent Crisis Intervention Instructor Certification - Cedar Works
  • Certified Family Life Educator (CFLE) - Lakeside Partners
  • Certified Community Resource Specialist - Lakeside Partners
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • National Certified Peer Specialist (NCPS) - Mental Health America

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