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Skills

  • Advanced beverage pairing techniques
  • Bartender certification (Lean)
  • Supervision
  • Customer satisfaction survey analysis
  • Advanced cocktail presentation
  • Organization
  • Team management
  • Crisis resolution in service environments
  • Customer service
  • Bar menu design enhancement

Work Experiences

  • Analyzed team progress post-training.
  • Achieved a 79%-point increase in post-training performance assessments.
  • Boosted up-sell rates on premium drinks by 71%.
  • Reduced waste by 12% by developing and sticking to strict drink recipes and measurements.
  • Created unique drink and cocktail offerings on a monthly basis as part of the seasonal offerings.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 16 bartenders and barbacks.
  • Achieved results over 12 months.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for standard purchases.
  • Achieved highest sales among bartenders.
  • Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.

Summaries

  • 5 years of experience in the field, with a strong desire to see the company succeed.
  • Friendly, open, and dedicated to growing a customer base by providing excellent service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accomplished in mixing craft cocktail innovation with staff development, positioning bars for recognition in Employee of the Year categories.
  • Catered to peak-volume demands.
  • Bar Trainer with 8 years of successful team leadership and budget management experience.
  • Collaborative team leader with a focus on cross-functional training, driving proficiency in SAP systems to increase productivity by 32%.
  • Accomplished in creating streamlined training programs, reducing waste by $16 annually through proper pouring techniques and inventory management.
  • Achieved 65% compliance in bar operations.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed a structured bar cleanliness training module that ensured a 35% passing rate during health inspections.
  • Developed a cross-training program enabling staff to work in all bar sections, increasing scheduling flexibility.
  • Led weekly bartender workshops on creative drink innovations, fostering improved service creativity and 81% of customer satisfaction.
  • Worked with a cross-functional team to create training videos and guides, reducing onboarding times across all locations by 56%.
  • Implemented monthly bar refresher courses, boosting team productivity by 72%.
  • Collaborated with team of 14 in the development of category.
  • Facilitated comprehensive beverage knowledge classes, boosting staff confidence and increasing sales of premium liquors by 18%.
  • Trained team on customer engagement best practices, leading to a 47% increase in return customers and loyalty sign-ups.
  • Introduced training on fast-paced service dynamics, enhancing peak-hour performance and reducing wait times by 72%.
  • Managed staff rotation plan ensuring 16% cross-training effectiveness across seasonal menu rollouts.

Affiliations

  • Institute for Hospitality Education and Training
  • Mixology and Craft Cocktail Association
  • Beverage Academy Training Programs
  • Culinary Institute Certification Program
  • National Hospitality Institute (NHI) Membership
  • International Bartenders Association (IBA)
  • Alcoholic Beverage Control (ABC) License Course
  • Food and Beverage Service Association
  • International Wine & Spirits Guild
  • Advanced Craft Spirits & Cocktails Guild

Certifications

  • Expert Cocktail Knowledge Certificate (2016, Raleigh)
  • Certified Bar Manager Meridian 2021
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution in Hospitality Settings (Beacon Labs, 2024)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • POS System Specialist – Certified Trainer (Salesforce, Portland)
  • Certified Problem Solving in Hospitality (Cedar Works, 2019)
  • ServSafe
  • Leadership for Bar Managers Certificate (Columbus, 2016)

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