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Skills

  • Account balancing reconciliation
  • CRM and office management software
  • Data analysis and reporting
  • Mail management
  • Documentation and reporting
  • Routing correspondence
  • 10-key proficiency
  • Program file distribution
  • Sensitive material handling
  • Cross-departmental collaboration

Work Experiences

  • Planned and executed corporate meetings, luncheons, and special events for groups of 3+ employees.
  • Completed projects on time and on budget for senior management by resolving complex issues.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and method products.
  • Was in charge of special projects and was very good at problem-solving.
  • Maintained data confidentiality when entering framework and metric information into the HubSpot system.
  • Maintained 15% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated initiative software.
  • Collaborated with Committee Secretary and Committee Secretary, took meticulous notes, and distributed minutes to all attendees in three years meetings.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Answered 4 daily phone calls and transferred them to the appropriate Committee Secretary on a multi-line phone system.

Summaries

  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 8+ years in the field.
  • Exceptional at assisting with day-to-day activities as well as automated to help the program grow.
  • Personable Committee Secretary with exceptional relationship-building skills who cultivates positive relationships with clients, employees, and management.
  • Customer-centric and results-driven.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Mentoring junior team members, coordinating programs, and leading independent projects are all skills that a skilled administrative professional possesses.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Excellent ability to establish positive customer relationships, maintain a professional appearance, and project a positive public image.
  • Bringing extensive experience in coordinating documents, reports, and records, as well as managing correspondence and deliveries.

Accomplishments

  • Authored comprehensive meeting minutes within an average of three years, ensuring timely dissemination to all relevant stakeholders.
  • Established and implemented protocols for handling confidential communications from initiative officials, ensuring 100% compliance with process standards.
  • Developed data breach prevention protocols that secured organizational data and reduced risk exposure by 79%.
  • Ensured the accuracy and timely distribution of meeting minutes, resulting in a 38% increase in prepared participants at leadership meetings.
  • Compiled and presented quarterly meeting performance reports for 17 executive meetings, contributing to data-driven decision-making.
  • Directed the implementation and training of HubSpot for better meeting management, reducing preparation time by 74%.
  • Enabled the seamless integration of new committee members by coordinating individualized onboarding sessions and increased retention by 73%.
  • Authored detailed follow-up action minutes that decreased outstanding task resolution time by 63% within the next the past year.
  • Overhauled document storage systems through the design and implementation of a digitization process that cut retrieval times by 63%.
  • Supported decision-making processes by maintaining meticulous records of decisions and disseminating them promptly to stakeholders.

Affiliations

  • Achieved certification from the Association for Talent Development (ATD), improving mentorship and training models for administrative teams.
  • Joined the Administrative Leadership Council (ALC), aiming to promote enhanced cross-departmental collaboration and communication.
  • Attendee of National Association of Corporate Directors (NACD) annual conferences, focusing on documenting board resolutions and action plans.
  • Involved with the Risk Management Association (RMA), focusing on audit facilitation and compliance, especially in highly regulated industries.
  • Member of the Governance Professionals of Canada (GPC), dedicated to refining governance practices and ensuring effective corporate records management.
  • Member of the Business Professionals of America (BPA), engaging in continuous learning about administrative support and committee operations.
  • Member of Women in Governance (WINGs), constantly improving leadership and governance skills applicable to committee roles.
  • Attended workshops through the Chartered Governance Institute (CGI), improving capabilities in drafting minutes and detailed record-keeping practices.
  • Affiliated with the National Conference of State Boards of Education (NCSB), learning new approaches in committee functionalities for public sectors.
  • Member of the Institute of Chartered Secretaries and Administrators (ICSA), committed to upholding high standards in corporate governance.

Certifications

  • Association for Project Management (APM)
  • Board Administration and Support Certification - standard
  • Executive Secretary Diploma - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Certificate in Corporate Governance - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Governance Professional (CGP) - Canadian Society of Corporate Secretaries (CSCS)
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Certified ScrumMaster (CSM) – Scrum Alliance

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