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Skills

  • Supervision
  • Interpersonal and written communication
  • Problem resolution
  • Process improvement
  • Team management
  • Staff development
  • Team building
  • First Aid/CPR
  • Project management
  • Data Management

Work Experiences

  • Advised
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Responded quickly to customer concerns and resolved method issues using process improvement and strategic planning.
  • Recommendation
  • Worked with the parts department to get the parts I needed.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Established
  • Solved
  • Invented

Summaries

  • Ambitious
  • Dependable
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Small Group Leader is articulate and driven to succeed.
  • Professional with over 5 years of experience in project management and process improvement initiatives across the enterprise.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Articulate
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.

Accomplishments

  • Collaborated with team of 8 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed performance review processes that focused on individual strengths, leading to a 16% boost in team morale and efficiency.
  • Steered the team through a comprehensive goal-setting exercise, increasing overall task completion by 64% and bringing timelines forward by 6 weeks.
  • Delivered public-speaking workshops that increased manager comfort and engagement in presentations by 23%, improving internal communications across teams.
  • Introduced a goal-setting initiative that raised team engagement by 26% and ensured annual targets were surpassed by two years.
  • Mentored 16 people over the course of 6 months, helping 4% of participants reach their promotional goals.
  • Implemented a dynamic feedback loop system, resulting in 15% improvement in information flow and faster decision-making within the group.
  • Coached groups through the Agile methodology, successfully launching framework before projected deadline by 16 weeks.
  • Conducted one-on-one coaching sessions for mid-level managers, leading to a 24% increase in leadership effectiveness scores by internal assessments.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute (PMI) - procedure
  • The Leadership Council on Legal Diversity (LCLD)
  • Society of Human Resource Management
  • Society for Organizational Learning North America (SoLNA)
  • Association for Conflict Resolution (ACR)
  • Leadership Excellence and Development (LEAD)
  • Society of Women Engineers
  • Teamwork & Leadership Podcast Listener Community
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA A+ Technician
  • Certified Lean Facilitator (CLF) - standard (2016)
  • Co-Active Training Institute (CTI) Certification - Leadership Coaching
  • Strengths-Based Leadership Certification - Gallup Certified Strengths Coach
  • Project Management Professional (PMP)
  • Salesforce
  • CompTIA Security+
  • Project Management Professional (PMP) - metric (2022)
  • Certified Diversity Facilitation Consultant (CDFC) - metric
  • John Maxwell Team Leadership Certification

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