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Skills

  • Problem resolution
  • Budgeting and finance
  • Budgets
  • Extremely organized
  • Communications
  • Business operations
  • Operational improvement
  • Team Leadership
  • Preventive maintenance
  • Supervision

Work Experiences

  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Measured yardage and looked for stray golf balls.
  • Advised
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Improved locomotive material expense tracking by 17%.
  • Made a proposal
  • Got better.
  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Transported Adobe Creative Suite to two years customer locations.

Summaries

  • Fluent in both English and Spanish.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Dependable
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Deadline-driven
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a procedure position with a forward-thinking organization.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Proactive
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.

Accomplishments

  • Created and delivered targeted training programs, allowing group members to achieve ITIL with a 69% success rate in 2022.
  • Designed performance-based workshops to improve team effectiveness, ultimately leading to a system for excellence in strategic planning.
  • Increased sales 4% over 6 months.
  • Facilitated weekly training sessions focusing on data analysis, helping 7 team members achieve a 29% pass rate in Lean.
  • Designed and implemented personalized feedback sessions that improved employee satisfaction and retention rates by 60% over 6 months.
  • Coached team leaders on communication and leadership skills, enhancing overall team productivity by 58% and achieving goals earlier than planned.
  • Took charge of weekly progress assessments for standard, keeping the team consistently ahead of timelines by 18 weeks.
  • Created strategic guidance for program, helping reduce project bottlenecks and ensuring targets were met 6 weeks ahead of schedule.
  • Managed the reallocation of project resources, reducing overall costs by 24% and completing the project ahead of schedule.
  • Moderated difficult team discussions during critical phases, ensuring projects remained on track and communication breakdowns were reduced by 70%.

Affiliations

  • Chartered Institute of Personnel Development (CIPD)
  • Association for Computing Machinery
  • American Society for Quality (ASQ) - Leadership Skills Trainings
  • American Marketing Association
  • Association of Information Technology Professionals
  • Association for Conflict Resolution (ACR)
  • Business Networking International (BNI) - Leadership Focused Chapter
  • Scrum Alliance - Certified ScrumMaster®
  • Association for Talent Development (ATD)
  • Lions Club

Certifications

  • Google Certified Professional Cloud Architect
  • Professional Certified Coach (PCC) - International Coaching Federation (ICF)
  • Lencioni’s Five Dysfunctions of a Team Facilitation Certification
  • ServSafe
  • Project Management Professional (PMP) - metric (2022)
  • Facilitative Leadership Certification - Lakeside Partners
  • Korn Ferry Leadership Architect Certified - metric
  • Change Management Practitioner (CMP) - Association of Change Management Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified

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