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Skills

  • Word processing
  • Customer account management
  • Problem resolution
  • Team building
  • Client communication and follow-up
  • Deadline-Driven Performance
  • Documentation and reporting
  • Data entry and validation
  • Relationship development
  • Cross-departmental coordination

Work Experiences

  • Outlined the processes and procedures for responding to and completing inquiries.
  • Addressed and rectified over 5 misfiled orders.
  • Achieved on-time delivery in Portland.
  • Assisted in identifying customer up-selling opportunities.
  • Decreased order-to-fulfillment time by 34% days.
  • Achieved a 30% reduction in returns.
  • Built custom templates for order entry tasks.
  • Used a 10-key pad to enter numerical data into databases quickly and accurately.
  • Corrected backlogged orders and helped reduce company’s pending order volume by 46% within the past year.
  • Coordinated with accounting to ensure correct invoices.

Summaries

  • Clear understanding of process improvement and strategic planning as well as data analysis training.
  • For increased productivity, skilled in document digitization, office modernization, and data organization.
  • Addressed delivery obstacles.
  • Addressing and resolving data problems to complete uploads in a well-coordinated and detail-oriented manner.
  • Addressed over 18 misfiled orders.
  • Achieved a 77% reduction in incorrect shipments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Order Entry Service Representative is a multi-talented Order Entry Service Representative who is consistently rewarded for planning and operational improvements.
  • Order Entry Service Representative with 13 years of successful vendor management and workflow optimization experience.
  • Data Entry Clerk with 12 years of experience compiling and entering data into computer systems.

Accomplishments

  • Created and maintained process documentation for order entry workflows, which decreased routine errors by 60% across the team.
  • Trained and mentored 3 new employees in order entry procedures, leading to a 56% reduction in onboarding time and an error rate decrease of 57%.
  • Reduced operational costs by 32% by identifying and correcting frequent order discrepancies that occurred in the system.
  • Led weekly meetings to review backlogged orders, expediting processing by 5% in partnership with logistics and production teams.
  • Resolved invoicing disputes in collaboration with accounting, lowering the average days sales outstanding (DSO) by 3 days.
  • Handled escalated customer complaints regarding invoice discrepancies, successfully recovering $79,000 in outstanding payments.
  • Achieved a 16% increase in repeat customer purchases by delivering a consistent and intuitive order process experience.
  • Collaborated closely with the warehouse team to monitor stock levels, ensuring timely restocking and reducing delayed orders by 62%.
  • Resolved customer order inquiries in less than two years hours through prompt communication, improving customer satisfaction scores by 57%.
  • Streamlined internal communications between customer service and warehouse personnel, cutting down order processing times by 67%.

Affiliations

  • Institute for Operational Excellence (IOE)
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Medical Informatics Association
  • Lions Club
  • Association for Supply Chain Management (ASCM)
  • American Marketing Association
  • Freemason
  • National Customer Service Association (NCSA)
  • International Council of Nurses
  • Institute of Customer Service (ICS) Member

Certifications

  • HubSpot Sales Software Certification
  • KPI and Metrics Professional Certification Harbor & Co.
  • Certified Logistics Associate (CLA)
  • Accredited ASCM Order Fulfillment Professional
  • Microsoft Excel Expert Certification (Office 365 and Microsoft Excel 2019)
  • Certified Call Center Manager (CCCM)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Professional in Supply Management (CPSM)
  • Project Management Professional (PMP)

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