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Skills

  • Process improvement
  • Purchase order verification
  • Word processing
  • Patient charting
  • Client communication and follow-up
  • Client satisfaction and retention
  • Data entry and validation
  • Database Record Management
  • Team management
  • Workflow Optimization

Work Experiences

  • Coordinated with accounting to ensure correct invoices.
  • Achieved results within 18 months.
  • Built custom templates for order entry tasks.
  • Achieved 10% order accuracy during two years.
  • Collaborated with sales and logistics departments.
  • Boosted revenue by $9 over 6 months.
  • Achieved a 20% client retention rate.
  • Collaborated with sales and logistics departments to align order details with customer purchase histories, cutting order fulfillment issues by 41% in 2017.
  • Cut order fulfillment issues by 66% in 2018.
  • Assisted IT in implementing a new order tracking system, which enhanced visibility for clients, achieving over 18% positive feedback on system usability.

Summaries

  • Data Entry Clerk with 12 years of experience compiling and entering data into computer systems.
  • Systematic when it comes to entering precise data to aid metric operations.
  • Addressed delivery obstacles.
  • Achieved a framework.
  • Analytical and solution-focused, adept at resolving misfiled orders and implementing cataloging systems that prevent future errors, addressing over 13 misfiled orders.
  • Achieved a 70% improvement in order processing speed.
  • For increased productivity, skilled in document digitization, office modernization, and data organization.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Order Entry Service Representative is a meticulous metric data entry specialist with 17 years of experience.
  • Adept at resolving misfiled orders.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored 3 new employees in order entry procedures, leading to a 56% reduction in onboarding time and an error rate decrease of 57%.
  • Created and maintained process documentation for order entry workflows, which decreased routine errors by 60% across the team.
  • Created detailed reports to track order errors and turnaround times, providing management with insights to streamline processes and cut delays by 46%.
  • Processed an average of 16 orders daily while reducing entry-related errors by 41% through precision and use of CRM tools like Tableau.
  • Audited and corrected historical order entries, improving database accuracy by 81% and facilitating better reporting for the sales team.
  • Implemented best practices for data validation in systems, decreasing order entry errors by 49% over one year.
  • Updated customer information in CRM systems, ensuring data accuracy and supporting subsequent error-free order processing.
  • Resolved invoicing disputes in collaboration with accounting, lowering the average days sales outstanding (DSO) by 3 days.
  • Utilized bilingual communication skills to assist French speaking clients with their orders, reducing response time by 37%.

Affiliations

  • Oracle Order Management Cloud Certified Implementation Specialist ITIL
  • Order Processing Training Institute (OPTI) Certified
  • Society of Women Engineers
  • National Association of Social Workers
  • National Association of Administrative Professionals (NAAP) Member
  • Order Processing and Compliance Association (OPCA)
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals

Certifications

  • Oracle Order Management Cloud Certified Implementation Specialist
  • Master of Customer Service Certification (MCS)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Quality Improvement Associate (CQIA)
  • Salesforce Certified Administrator
  • International Customer Service Association (ICSA) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Accredited ASCM Order Fulfillment Professional
  • QuickBooks Certified User Certification

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