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Skills

  • Custom recovery strategy development
  • Process improvement
  • Litigation procedure knowledge
  • Process equipment
  • Client needs assessment
  • Project organization
  • Client relationship management
  • Financial forecasting in debt recovery
  • Effective process optimization
  • Communications

Work Experiences

  • Conducted in-depth analyses of outstanding debt portfolios to identify trends and develop predictive models for improving future recovery efforts.
  • Cut processing time from 6 to 9 hours.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as a subject matter expert in regulatory compliance and related recovery processes, ensuring a 74% adherence rate during internal audits.
  • Built long-term partnerships with delinquent clients.
  • Achieved Excellence Award for excellence in asset recovery and account management, demonstrating leadership in salvage efforts across Boston.
  • Achieved consistent monthly settlements.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a clean audit in 2021.
  • Assisted Asset Recovery Account Managers in properly applying customer remittances while working with Asset Recovery Account Manager.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Adept at implementing custom credit risk assessments.
  • Achieved recovery success without compromising compliance.
  • Asset recovery professional with solid expertise in portfolio management and an analytical approach, reducing delinquency rates by 56% and monitoring trends in HubSpot.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Asset recovery professional with expertise in portfolio management.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Achieved 22% completion in complex collection cases.
  • Achieved annual recovery of $4.

Accomplishments

  • Negotiated and closed settlements on 85% of high-risk delinquent accounts, securing timely repayments and reducing risk of legal escalation.
  • Built strong relationships with recurring delinquent customers, securing long-term resolution agreements worth $$120,000 over three years.
  • Demonstrated knowledge of litigation procedures to resolve disputes on delinquent accounts, avoiding potential legal action for 20% of cases handled.
  • Established performance benchmarks and regularly tracked Key Performance Indicators (KPIs), leading to a 47% increase in overall revenue collection.
  • Developed a comprehensive asset recovery strategy for Asana accounts, reclaiming 38% of balances previously considered lost.
  • Trained a group of 10 recovery specialists on advanced negotiation techniques, resulting in a 20% increase in successful settlements.
  • Achieved an 45% increase in customer retention by negotiating settlements with delinquent clients based on a needs-focused approach.
  • Collaborated with the legal team to enhance litigation procedures related to account recovery, reducing legal costs by 47%.
  • Analyzed past recovery performance using predictive analytics tools, identifying key trends that led to a 38% improvement in recovery rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Legal Assistants (NALA)
  • Freemason
  • Association for Finance Professionals (AFP)
  • Toastmasters
  • National Association of Credit Management (NACM)
  • Certified Asset Recovery Specialist (CARS)
  • American Marketing Association
  • Rotary International
  • Association of Information Technology Professionals
  • International Association of Commercial Collectors (IACC)

Certifications

  • Certified Public Accountant
  • Salesforce
  • Asset Recovery Expert Certification (AREC)
  • Chartered Financial Analyst (CFA)
  • Certified Collections & Debt Recovery Specialist (CDRS)
  • Professional Certificate in Strategic Portfolio Management - system
  • Certified Financial Crime Specialist (CFCS) - Cedar Works
  • Certified Subrogation Recovery Professional (CSRP)
  • CompTIA Network+
  • Risk Management Certification - Cedar Works

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