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Skills

  • Order processing
  • Event management
  • Revenue forecasting
  • Account development
  • Customer retention strategies
  • Regulatory compliance
  • Budgets
  • Staff training
  • Operational improvement
  • Business operations

Work Experiences

  • Managed Microsoft Excel inventory to improve sales pitches and closed more than 12 sales in 18 months.
  • Achieved a 33% increase in auction close rate.
  • Adapted auction strategies to shifting demand.
  • Double-checked that the merchandise was properly staged and presented during the auction.
  • Achieved 24% bidder participation increase.
  • Maintained my current customer base while also attracting new ones through community outreach, networking, and cold-calling.
  • Achieved Outstanding Service Award for most successful auction event.
  • Acquired 2 new customers, resulting in 18% revenue for the team.
  • Built strategic partnerships with media outlets.
  • Collaborated with marketing teams to implement auction-specific promotions, resulting in a 46% increase in bidder attendance.

Summaries

  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Bringing 17 years of experience in this field.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Auction Coordinator with 13 years of successful quality assurance and budget management experience.
  • Adept at leveraging CRM platforms to maintain strong relationships with over 16 consignors, ensuring a steady flow of high-quality auction items.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.

Accomplishments

  • Collaborated with logistics teams to ensure on-time delivery of auctioned items, improving client satisfaction scores by 29% points.
  • Optimized auction start times and durations based on bidder activity data analysis, contributing to a 37% increase in total bids placed.
  • Worked closely with graphic design and product description teams to enhance auction catalogs, leading to an increase in item sales by 51%.
  • Reduced auction material costs by 33% by negotiating with suppliers and leveraging bulk purchase agreements.
  • Managed the successful launch of new auction features on our digital platform, improving user experience feedback by 36%.
  • Assessed customer feedback and implemented changes in the auction platform’s design, leading to a 22% improvement in post-auction satisfaction surveys.
  • Negotiated and secured key contracts with high-profile collectors, increasing auction turnout and overall sales by 61%.
  • Provided multilingual support across initiative, metric, and framework, breaking communication barriers for international buyers and resulting in higher sales in Chicago.
  • Ran successful promotional campaigns for seasonal auctions that resulted in a 42% increase in new bidder registrations.
  • Introduced a new bidding analytics tool that provided real-time insights for participants, improving bid accuracy and reducing timing errors by 22%.

Affiliations

  • American Society for Public Administration (ASPA)
  • Society of Women Engineers
  • Better Business Bureau Accredited Charity Auctions
  • National Association of Professional Women (NAPW)
  • Graduate Certified Appraiser Program (GCAP)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Certified Special Events Professional (CSEP)
  • Museum Association for Auction Events Coordinators

Certifications

  • Commercial Real Estate Auction Specialist Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Auction Technology Specialist (ATS) - Northwind
  • Strategic Marketing for Auctions (SMA) - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Virtual Event & Meeting Management Certificate - Meridian
  • Certified Event Fundraiser Professional (CEFP)
  • First Aid/CPR Certified
  • Certified Live Auctioneer Specialist (CLAS) - Brightline

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