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Skills

  • Inventory turnover ratio improvement
  • Organization
  • Operational cost reduction
  • Customer service
  • Communications
  • Leadership and team building
  • Onboarding and employee training programs
  • KPI reporting and action planning
  • Risk assessment and mitigation
  • Customer satisfaction improvement

Work Experiences

  • Taught employees how to deal with difficult customers and difficult situations.
  • Educated customers about promotions to increase sales.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved 66% more diverse hiring.
  • Achieved profit-margin growth of 63% year-over-year.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Adjusted pricing strategy.
  • Achieved a 30% market share increase.
  • Achieved a 12% reduction in stock outages.
  • Taught newly hired Fresh Managers how to upsell using workflow optimization and vendor management, boosting job expertise within the past year.

Summaries

  • Fresh Manager is a multi-talented Fresh Manager who is consistently rewarded for planning and operational improvements.
  • Boosted operational performance.
  • Achieved metric.
  • Astute Fresh Manager who is dedicated to providing excellent customer service and assistance.
  • Professional with team leadership and budget management abilities who is dependable and attentive.
  • Achieved 41% growth in 2017.
  • Adept at managing supply chain relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Supervisor with 15 years of experience leading talented salespeople who is results-oriented.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Participated in crisis management efforts, successfully mitigating risks associated with program, resulting in no service interruptions and maintaining customer trust.
  • Coordinated seasonal promotions that increased store traffic by 72% and contributed to overall sales growth of $4.
  • Resolved product issue through consumer testing.
  • Managed a departmental budget of $16, increasing efficiency and reducing costs by 75%.
  • Developed and implemented quality control measures, reducing customer complaints by 30% and increasing product turnover.
  • Initiated a cross-departmental inventory forecasting project, improving stock accuracy and reducing stockouts by 58%.
  • Managed cross-functional teams to execute marketing and product display initiatives which resulted in a 75% uplift in sales per square foot.
  • Led a team of 18 employees in the launch of new organic product lines, achieving a 18% sales increase in the first quarter.
  • Documented and resolved framework which led to method.
  • Monitored and adjusted staffing levels according to sales forecasts and peak demand times, improving labor efficiency by 18%.

Affiliations

  • Grocery Manufacturers Association – Contributing Member of Fresh Food Committees
  • Freemason
  • Global Retail Network (GRN) – Communicated Key Strategies on Revenue Forecasting Methods 2019
  • Food Marketing Institute (FMI) – Engagement in Fresh Foods Leadership Council
  • Project Management Institute
  • American Medical Informatics Association
  • Jaycees
  • American Marketing Association (AMA) – Honored for process marketing initiative 2020
  • Association for Supply Chain Management (APICS)
  • Foodservice Directors’ Forum – Member and Presenter in 2022 Conference on Cost Reduction

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • HAACP Certification (Hazard Analysis Critical Control Point)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified Inventory Optimization Professional (CIOP)
  • Certified Store Manager (CSM) by NRF Foundation
  • Global Food Safety Initiative (GFSI) Certification
  • Certified Retail Operations Professional (CROP)
  • Lean Management Certification

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