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Skills

  • Microsoft Excel (Advanced)
  • Change Management
  • Conflict resolution and mediation
  • Regulatory compliance
  • Google Analytics and data reporting
  • Data-driven performance measurement
  • Customer service
  • Communications
  • Cost-benefit analysis
  • Team management

Work Experiences

  • Coached a 7-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Returned change and currency and processed debit and credit card payments with a 14% accuracy rate.
  • Devised and coordinated method and system strategic plans, resulting in a $7 increase in sales revenue within 6 months.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Taught newly hired Fresh Managers how to upsell using workflow optimization and vendor management, boosting job expertise within the past year.
  • Achieved Top Performer for innovative team management strategies that improved employee retention by 19%.
  • Achieved a 77% reduction in two years.
  • Attracted over 15 attendees.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Boosted operational performance.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and team leadership.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved project milestones on time.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 76% increase in ROI.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Fresh Manager with 3 years of experience supervising employees in metric environments.

Accomplishments

  • Managed and streamlined the on-boarding process for new hires, reducing orientation time by 34% and improving immediate productivity.
  • Resolved product issue through consumer testing.
  • Designed and directed staff development workshops, resulting in a 85% increase in customer satisfaction scores.
  • Created a customer service protocol resulting in 77% faster checkout times and 76% reduction in queue complaints.
  • Opened and managed new store locations in the West Coast, increasing market presence and achieving 73% growth within 6 months.
  • Created and rolled out customer loyalty programs that led to a 45% increase in return visits and new member sign-ups.
  • Managed vendor relationships, achieving cost reductions of 82% while maintaining product quality standards.
  • Created and delivered comprehensive product knowledge training for 12 staff members, boosting sales by 15%.
  • Collaborated with team of 4 in the development of framework.
  • Reduced employee turnover by 49% through the development of targeted training and mentoring programs.

Affiliations

  • International Dairy Deli Bakery Association (IDDBA) – Participant in Industry Trainings
  • The Food Industry Association (FMI) – Speaking Engagement on Best Practices in Supplier Partnerships
  • American Marketing Association (AMA) – Honored for process marketing initiative 2020
  • National Association for Retail Marketing Service Providers (NARMS) – Member since 2020
  • National Association for Catering and Events (NACE) – Coordinated program for 17 attendees
  • Certified Manager Program (ICPM)- Completed Leadership and Team-Building Certification in 2017
  • Fresh Produce Association of the Americas (FPAA) – 2022 Leadership in Stakeholder Development
  • International Association for Food Protection (IAFP) – Participated in 2016 Regulatory Compliance Workshop
  • Council of Supply Chain Management Professionals (CSCMP)
  • Lions Club

Certifications

  • Global Food Safety Initiative (GFSI) Certification
  • Associate Professional in Human Resources (aPHR)
  • CompTIA Security+
  • Lean Management Certification
  • Food Defense Awareness Training and Certification
  • Certified Risk Management Professional (CRMP)
  • Accredited Food Handler Program Illinois
  • Certified Leadership Professional (CLP) - Vantage
  • Food and Beverage Operations Specialist Certification
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

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