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Skills

  • Customer service orientation
  • Cross-functional collaboration (e.g., with legal, underwriters)
  • Team management
  • Reporting familiarity
  • Client relationship management
  • Data-driven decision making
  • Operational improvement
  • Communications
  • FHA loan process background
  • Team leadership and development

Work Experiences

  • Collaborated with cross-functional teams.
  • Achieved a 14% reduction in fraudulent commercial claims.
  • Increased new bank relationships within the local community by 17% through the implementation of quarterly promotions.
  • Achieved results across 12 quarters.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Brought down litigation risk by implementing a 'first-touch' strategy to settle claims within 6 days, reducing dispute escalation by 32%.
  • Evaluated employee performance and devised strategies for improvement.
  • Collaborated with legal teams.
  • Coordinated with litigation attorneys to successfully close cases before trial, negotiating settlements that saved the company $6 in potential losses.
  • Automated daily claims reviews.

Summaries

  • Within Miscellaneous, senior Commercial Claims Manager and outstanding performer in client relations and cross-functional collaboration.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Achieved settlements worth over $5.
  • Collaborated with attorneys, underwriters, and legal teams.
  • Accomplished Commercial Claims Manager with over 7 years of experience overseeing complex claims portfolios, consistently reducing processing times by 67% through workflow optimization and team collaboration.
  • Senior Branch Manager with 16 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Commercial Claims Manager is a multi-talented Commercial Claims Manager who is consistently rewarded for planning and operational improvements.
  • Financial administration, team leadership, and strategic planning are all strengths.
  • Commercial Claims Manager with 12 years of successful vendor management and risk assessment experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Developed and refined a claims processing system resulting in a 44% faster resolution time for commercial insurance claims.
  • Played a key role in creating a fast-track process for low-impact claims that cut overall response time by 7 days, contributing to higher customer retention.
  • Saved company $15 annually by revamping vendor evaluation processes related to investigations and damage assessments.
  • Collaborated with underwriting and risk teams to improve contract interpretation accuracy, reducing claims disputes by 35%.
  • Successfully recruited and developed a high-performing claims team, improving department claim cycle completion rate by 81%.
  • Implemented a robust customer retention strategy, increasing client retention rates by 50% in 2016.
  • Championed initiatives to adopt paperless claims processing, improving handling efficiency by 38% and accelerating response times by 13 days.
  • Led the redesign of multi-level claims assessment procedures, improving accuracy by 67% and reducing turnaround time by 9 days.

Affiliations

  • International Association of Insurance Professionals (IAIP)
  • Association for Computing Machinery
  • American Association of Property Casualty Insurance Companies (APCIA)
  • Jaycees
  • Chartered Property Casualty Underwriters (CPCU) Society
  • Property Casualty Insurers Association of America (PCIAA)
  • Society of Women Engineers
  • American Medical Informatics Association
  • National Conference of Insurance Legislators (NCOIL)
  • Insurance Data Management Association (IDMA)

Certifications

  • Certified Claims Executive (CCE)
  • Cyber Claims Management Certification Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Claims Management Specialist (CCMS)
  • Insurance Risk Management Certification Cedar Works
  • Professional Certificate in Commercial Claims Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Claims Quality Assurance Certification 2022
  • Chartered Property Casualty Underwriter (CPCU)
  • AI-based Fraud Detection in Insurance Claims Salesforce

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