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Skills

  • Process improvement
  • Team Leadership
  • Inspection and examination
  • Project management
  • Community development
  • Data confidentiality
  • Status reporting
  • Credit and collections
  • Team oversight
  • Multi-Task Management

Work Experiences

  • Took 911 emergency and non-emergency calls and asked open-ended questions to determine what resources were required.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly and data could be tracked in real time.
  • Learned project management and budget management to help with office needs.
  • Co-wrote the annual budget and had it reviewed and approved by the city council.
  • Made recommendations gathered and analyzed data for studies and reports, and based on my findings.
  • Was in charge of all tasks delegated to me, including quality assurance and data analysis.
  • Working with team members and customers to find workable solutions improved operations.
  • Maintained extreme poise and control in high-stress situations, keeping callers calm and on the line until help arrived.

Summaries

  • Effective at negotiations, contract preparation, risk identification and mitigation, and meeting strict deadlines.
  • Ethical Contract Specialist with 4 years of contract analysis and revision experience.
  • City Administrator with 13 years of management experience in the private and public sectors, as well as 11 years in local government.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Seeking a position in city government that will provide new opportunities for professional development and challenges.
  • Security specialist with extensive experience screening people, containers, and materials for security risks.
  • Focused Contract Specialist with 5 years of experience monitoring contract status and progress while ensuring compliance.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Known for keeping callers calm while gathering information that police and other first responders need to help resolve situations.
  • Access control, facility clearances, and credentialing are all areas where I excel.

Accomplishments

  • Increased sales 17% over 6 months.
  • Collaborated with IT team to troubleshoot issues with radio communication devices, minimizing system downtimes by 80%.
  • Reduced emergency response times by an average of 3 minutes by optimizing dispatcher workflows and resource allocation methods.
  • Implemented a new incoming-call prioritization system that led to a 49% reduction in missed emergency service requests.
  • Collaborated with police, fire, and medical teams to ensure accurate location data, reducing response delays by an average of 10 minutes per call.
  • Prioritized high-risk emergency situations, lowering response route errors by 18% and improving overall public safety.
  • Developed a dispatcher training program that reduced onboarding time for new hires by 64%.
  • Collaborated with team of 7 in the development of system.
  • Documented and resolved framework which led to standard.
  • Contributed to policies that enhanced emergency preparedness, leading to 57% improvement in response speed during critical incidents.

Affiliations

  • Received the Washington Emergency Medical Dispatcher (EMD) Certification, qualifying to handle complex medical calls requiring immediate response.
  • Active participant in National Emergency Number Association (NENA), attending annual conferences to stay updated on emergency dispatch innovations.
  • Participated in APCO’s Communications Center Supervisor Program, achieving proficiency in managing and leading emergency communication teams.
  • Volunteer participant in annual program emergency simulation drills, improving preparedness for large-scale disaster events.
  • Certified in CPR and First Aid through the American Red Cross in 2017, ensuring readiness to provide essential life-saving instructions over the phone.
  • Recognized by program Law Enforcement Agency for exemplary response during civil unrest in Denver, ensuring the safety and coordination of emergency responders.
  • Member of the Association of Public-Safety Communications Officials (APCO) since 2020, contributing to the advancement of public safety communications technology.
  • Member of Texas Public Safety Dispatchers Guild, advocating for new technologies and resources for dispatch professionals.
  • Adhering to ongoing professional development through courses offered by the APCO Institute related to public safety communications.
  • Certified by the Department of Homeland Security in ICS 6 for Single Resources and Initial Incident Action Plan Management.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified First Aid/CPR/AED by Beacon Labs
  • Certified Advanced Multi-Agency Coordination (MAC) Facilitator
  • Apple Certified Associate (ACA)
  • SAP Certified Application Associate
  • National Emergency Number Association (NENA) E9-1-1 Center Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • National Public Safety Telecommunicator Week Award of Excellence - 2017
  • APCO Certified Emergency Communications Supervisor

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