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Skills

  • Conflict resolution
  • Business operations
  • Public policy background
  • Data analysis
  • Basic life support knowledge
  • Emergency telephone response
  • Credentialing policies
  • Analytical thinker
  • Clearance oversight
  • Multi-Task Management

Work Experiences

  • The main point of contact for system.
  • Kept metric completely secure by using advanced initiative skills and workflow optimization knowledge.
  • Started the planning and construction of a new program facility worth $18 million.
  • Wrote and edited a variety of documents, including city council meeting agendas and metric.
  • Finished initiative of project, which resulted in standard.
  • The HubSpot system received a $10 upgrade.
  • Attended 3 city council meetings per several months as a city representative.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted in the creation of category procedures.
  • Attended an average of 7 neighborhood meetings, workshops, and retreats per 6 months as a city representative.

Summaries

  • Strategic thinker with expertise in cross-functional collaboration.
  • Excellent negotiating skills help with price analysis and securing the best possible offers and terms.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.
  • Contracts are being monitored for renegotiation or renewal opportunities.
  • Security specialist with extensive experience screening people, containers, and materials for security risks.
  • An efficient Public Safety Dispatcher with knowledge of records management, radio communications, and keeping callers calm.
  • Strong technical skills and experience in risk assessment.
  • City Administrator with 13 years of management experience in the private and public sectors, as well as 11 years in local government.
  • Positive person who is known for politely speaking with public callers to determine what services are required.

Accomplishments

  • Collaborated with IT team to troubleshoot issues with radio communication devices, minimizing system downtimes by 80%.
  • Prioritized high-risk emergency situations, lowering response route errors by 18% and improving overall public safety.
  • Successfully coordinated multi-agency task forces during large public events, resulting in zero major incidents and reducing response times by 50%.
  • Coordinated emergency response efforts for police, fire, and medical teams, ensuring all units were effectively dispatched within an average of 18 seconds per call.
  • Assisted in developing a public awareness campaign, increasing proper caller usage of non-emergency lines by 29%, relieving dispatch congestion.
  • Resolved product issue through consumer testing.
  • Led a protocol revision project for fire and rescue dispatches, improving overall communication speed and efficiency by 31%.
  • Reported critical information from distressed callers in Spanish and efficiently relayed details to onsite responders, reducing communication barriers.
  • Managed a $10 million city operating budget.
  • Coordinated a $10 million upgrade of the QuickBooks system.

Affiliations

  • Held certification from the International Academies of Emergency Dispatch (IAED) in 2018, enhancing protocol-based response capabilities.
  • Certified in CPR and First Aid through the American Red Cross in 2017, ensuring readiness to provide essential life-saving instructions over the phone.
  • Received the Washington Emergency Medical Dispatcher (EMD) Certification, qualifying to handle complex medical calls requiring immediate response.
  • Volunteer dispatcher for public community events, such as standard in Denver, managing communication between law enforcement, emergency services, and event coordinators.
  • Joined Washington Critical Incident Response Team, liaising with internal and external agencies during natural disasters and crisis events.
  • Contributed to the Austin Joint Communications Operations Plan, collaborating with public safety professionals to enhance service delivery.
  • Regularly attending workshops organized by the International Wireless Communications Expo (IWCE) to stay updated on the latest communication technologies for dispatch.
  • Completed FEMA’s National Incident Management System (NIMS) training programs to enhance multi-agency coordination efforts during crisis situations.
  • Adhering to ongoing professional development through courses offered by the APCO Institute related to public safety communications.
  • Engaged in ongoing training to maintain compliance with the Americans with Disabilities Act (ADA) Standards related to effective emergency communication protocols.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • APCO Certified Emergency Communications Supervisor
  • Association of Public-Safety Communications Officials (APCO) Certified Public-Safety Technician
  • Project Management Professional (PMP)
  • American Academy of Financial Management (AAFM)
  • FCC General Radio Telephone Operator License (GROL)

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