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Skills

  • Multi-line phone proficiency
  • Payroll and budgeting
  • Workflow planning
  • Financial reporting
  • Financial aid application processing
  • Presentation design
  • Customer relations and communications
  • Program files maintenance
  • AP/AR proficiency
  • Transcription and dictation

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Wrote business documents such as standard, initiative, and standard that were clear and professional.
  • Helped applicants with their admissions packets and acted as a point of contact throughout the application process.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Used client relations and project management to quickly resolve procedure issues, effectively reducing customer complaints by 15%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Oversaw 15 calendars in order to coordinate meetings, appointments, and events strategically.
  • Provided procedure software support and training to the entire office, including troubleshooting and optimization.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Conducted research in order to collect and record process information.

Summaries

  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Admissions Assistant, Social Services is a caring and skilled Admissions Assistant, Social Services who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Expert at multitasking in a fast-paced environment.
  • Demonstrated ability to form and maintain long-term relationships.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Prepared to bring 16 years of experience to Beacon Labs and take on a new and challenging role.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.

Accomplishments

  • Maintained strong relationships with applicants through timely communication and support, resulting in a satisfaction rating of 50%.
  • Designed and launched an annual Admissions Info Day event that doubled attendance from prospective students and improved application rates by 25%.
  • Implemented conflict resolution techniques during applicant disputes, leading to a 73% improvement in overall student satisfaction.
  • Played a key role in revamping the admissions website to improve user experience, directly leading to a 17% increase in online applications.
  • Established a feedback loop with applicants, reducing reoccurring application errors by 84%.
  • Led a cross-departmental initiative that reduced the application processing backlog by 70% during peak admission periods.
  • Documented and resolved metric which led to framework.
  • Collaborated with financial aid and counseling departments to assist students during application discrepancies, ensuring 14% resolution.
  • Resolved product issue through consumer testing.
  • Utilized CRM tools to manage applicant details effectively, leading to a 27% improvement in communication follow-up rates.

Affiliations

  • Association of Graduate Enrollment Management (AGEM)
  • Phi Alpha Honor Society for Social Work
  • Society of Women Engineers
  • Financial Aid Administrators Network
  • International Council of Nurses
  • Admissions, Enrollment & Orientation Professionals Forum
  • National Organization for Human Services (NOHS)
  • Enrollment Management Professionals Group
  • Association of Information Technology Professionals
  • Toastmasters

Certifications

  • Certified Student Services Professional (CSSP)
  • Professional Certification in College Admissions Counseling (PCCAC)
  • National Certified Social Worker (NCSW)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Diversity and Inclusion Training by Summit Group
  • Salesforce
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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