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Skills

  • Interpreting physician orders
  • Sales forecasting
  • Communications
  • Regulatory compliance
  • Operational improvement
  • Project organization
  • Program equipment
  • Medical terminology
  • Complaint resolution management
  • Conflict Resolution with Healthcare Clients

Work Experiences

  • Collaborated with the sales team.
  • Built strategic relationships with healthcare professionals.
  • Collaborated with pharmacists to increase shelf space and improve brand visibility for Salesforce, leading to an 16% boost in sales.
  • Checked with insurance companies to make sure coverage, deductibles, and payments were correct.
  • Reviewed walk-in patient referrals and double-checked requirements to expedite processing.
  • Collected copayments and kept track of my finances on a daily basis.
  • Reviewed and explained insurance plans to patients in order to ensure that they understood payment policies and procedures completely.
  • Attended conferences and trade shows.
  • Consulted regional physicians.
  • Collaborated with the sales team in implementing territory-specific strategies, resulting in 18% increase in market share for Salesforce.

Summaries

  • Accomplished Medical Service Representative with a focus on driving sales goals through collaborative territory management strategies.
  • Recognized for outstanding customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Within Miscellaneous, senior Medical Service Representative and outstanding performer in workflow optimization and stakeholder engagement.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Achieved 64% year-over-year growth in assigned territories.
  • Achieved 70% of sales goals in the first 90 days.
  • Achieved 31% user adoption in hospitals.
  • Medical Service Representative is a multi-talented Medical Service Representative who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with team of 12 in the development of initiative.
  • Designed compliance training courses to aid in the proper use of Adobe Creative Suite, reducing regulatory audit risks and non-compliance issues by 72%.
  • Documented customer issues and collaborated with technical support to reduce product return rates for Power BI by 78%, enhancing product reliability.
  • Compiled competitive market analysis reports for Salesforce, leading to data-driven decisions and a 79% increase in market share.
  • Led the launch of a regional outreach campaign that generated a 5% lift in referrals for Tableau in several months, driving business growth.
  • Collaborated effectively with cross-functional teams to improve post-sale product support, leading to a 41% surge in client retention.
  • Documented and resolved system which led to process.
  • Implemented real-time CRM tracking to monitor product feedback, leading to targeted improvements and customer satisfaction growth by 2%.
  • Executed a market penetration strategy for new product launches, securing shelf space in 12 pharmacies across the Pacific Northwest within two years.
  • Supervised a team of 13 territory representatives, mentoring them to meet and exceed targets, and contributing to a regional sales increase of 41%.

Affiliations

  • America's Health Insurance Plans (AHIP)
  • Certified Medical Representative Program (CMR)
  • Association of Strategic Medical Solutions (ASMS)
  • Pharmaceutical Sales Training Experts (PSTE)
  • Member of the Healthcare IT Professionals Network (HITPN)
  • Society of Pharmaceutical and Biotech Trainers (SPBT)
  • National Healthcare Sales and Marketing Association (NHSMA)
  • Certified Health-Sales Representative (CHSR) by standard (Achieved in 2020)
  • American Medical Writers Association (AMWA)
  • Association for Computing Machinery

Certifications

  • ICD-10-CM Coding Certification – American Health Information Management Association (AHIMA)
  • Advanced Cardiac Life Support (ACLS) Certification – American Heart Association (AHA)
  • Hospital Credentialing and Privileging Certification – National Association of Medical Staff Services (NAMSS)
  • Certified Clinical Research Associate (CCRA) - Association of Clinical Research Professionals (ACRP)
  • Certified Professional Sales Leader (CPSL) - Sales Management Association
  • Certified Health Insurance Specialist (CHS) – Life Office Management Association (LOMA)
  • Certified Insurance Claims Specialist (CICS) – system, 2017
  • Certified Medical Sales Manager (CMSM) – National Association of Medical Sales Representatives (NAMSR)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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