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Skills

  • Project organization
  • Organization
  • Chart pulling
  • Complaint resolution management
  • Team building
  • Communications
  • Interpreting physician orders
  • Conflict Resolution with Healthcare Clients
  • Customer Feedback Integration
  • Client Call Cycle Maintenance

Work Experiences

  • Achieved results over 6 months.
  • Boosted product awareness in under-served areas.
  • Used Salesforce to reconcile expenses by maintaining ledgers and analyzing accounts receivable and payable.
  • Collaborated with the sales team in implementing territory-specific strategies, resulting in 18% increase in market share for Salesforce.
  • Achieved 16% of sales target within the first quarter.
  • Achieved over 47% customer satisfaction.
  • Achieved a 61% increase in product uptake.
  • Collaborated with pharmacists to increase shelf space.
  • Was in charge of compiling and reviewing medical records.
  • Checked with insurance companies to make sure coverage, deductibles, and payments were correct.

Summaries

  • Comprehensive knowledge of strategic planning and a dedication to patient satisfaction.
  • Complete patient education is a success.
  • Achieved a 73% increase in prescriptions.
  • Recognized for outstanding customer service.
  • Mandarin is a second language for me.
  • Adept at cross-functional team leadership.
  • Achieved sales growth across Phoenix.
  • Medical Service Coordinator with extensive medical terminology, billing codes, and medical transcription knowledge.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Delivered customized product training to hospital and clinic staff, improving their confidence in recommending QuickBooks, which led to a positive feedback score increase of 72%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Compiled competitive market analysis reports for Salesforce, leading to data-driven decisions and a 79% increase in market share.
  • Presented at major industry conferences, showcasing Asana benefits to an audience of over 18 healthcare professionals.
  • Supervised a team of 13 territory representatives, mentoring them to meet and exceed targets, and contributing to a regional sales increase of 41%.
  • Organized and participated in 17 trade shows and regional conferences, increasing brand awareness and driving 24% growth in new leads.
  • Enhanced digital presentation tools for remote healthcare staff training, resulting in a 2% increase in viewer engagement and subsequent product recommendations.
  • Led the launch of a regional outreach campaign that generated a 5% lift in referrals for Tableau in several months, driving business growth.
  • Resolved customer disputes by addressing complaints with healthcare clients, maintaining a 83% satisfaction rate.
  • Trained 5 staff members across Boston, empowering team-wide performance improvements and contributing to 40% increased customer satisfaction.

Affiliations

  • Society of Pharmaceutical and Biotech Trainers (SPBT)
  • International Council of Nurses
  • Toastmasters
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Medical Science Liaison Society (MSLS)
  • National Association of Medical Device Representatives (NAMDR)
  • Key Presenter at Denver Regional Pharmaceutical Sales Conference 2023
  • Society of Women Engineers

Certifications

  • Certified Clinical Research Associate (CCRA) - Association of Clinical Research Professionals (ACRP)
  • Certified Specialist in Managed Care (CSMC) – framework
  • Certified Patient Service Specialist (CPSS) - Vantage, 2017
  • CompTIA Security+
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Medical Representative (CMR) – National Association of Medical Sales Representatives (NAMSR)

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