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Skills

  • Process improvement
  • Project organization
  • Team building
  • Food waste reduction
  • Interpersonal communication
  • Order preparation time optimization
  • Customer loyalty building
  • POS System proficiency
  • Cash handling and reconciliation
  • Health inspection compliance

Work Experiences

  • Achieved a reduction of 63%.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved a 38% improvement in client satisfaction scores.
  • Adhered to strict portion control.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Communicated daily with kitchen staff.
  • Completed an average of 4 customer orders per hour.
  • Cleaned and sanitized prep stations and cooking equipment after each shift, maintaining compliance with PMP standards.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.

Summaries

  • Achieved near-perfect accuracy rates in processing payments.
  • Achieved high customer satisfaction levels across shifts.
  • Well-organized and efficient, with a strong desire to please customers.
  • Dedicated to providing nutritious food to patients in need.
  • Front Line Crew Member with 14 years of service industry experience.
  • Front Line Crew Member is a multi-talented Front Line Crew Member who is consistently rewarded for planning and operational improvements.
  • Adaptable and proficient at managing high-volume customer service demands, ensuring smooth operations during peak service hours.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at cross-functional collaboration and vendor management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Assisted in daily product inventory management, reducing discrepancies and shortages by 26% through careful tracking.
  • Managed front-line food preparation and serving operations, successfully reducing meal prep delays by 77%.
  • Responded to customer needs by adapting to multiple dietary restrictions and special requests, helping to improve customer retention rates by 42%.
  • Conducted end-of-shift reconciliations, ensuring register balancing with complete daily audit accuracy over several months.
  • Regularly consulted with the culinary team to ensure timely and accurate meal delivery, reducing customer complaints by 30%.
  • Contributed to reducing inventory shrinkage by 56% through diligent stock monitoring and accurate record-keeping using Asana.
  • Operated register efficiently during peak hours, facilitating an average of 13 transactions per shift while maintaining excellent customer satisfaction.
  • Achieved Scrum Master certification, ensuring all sanitation and food safety protocols were consistently followed during every shift.
  • Adopted customer feedback initiative, which improved overall rating on framework from standard to category within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Restaurant Association
  • Freemason
  • Foodservice Workers Union, Local 9
  • Jaycees
  • International Association of Administrative Professionals
  • Professional Food Service Management Organization
  • Workforce Training and Certification Program (metric)
  • National Association of Social Workers
  • Retail and Fast Food Workers United
  • Food Industry Management Association

Certifications

  • Effective Communication Skills Workshop Completion – program
  • Certified Business Analysis Professional (CBAP)
  • Conflict De-Escalation Techniques in Food Service – Harbor & Co.
  • Professional Food Service Management Certification – program
  • Conflict Resolution Strategies Certificate – Summit Group
  • Project Management Professional (PMP)
  • Customer Feedback Management Certification – system
  • Apple Certified Associate (ACA)
  • Customer Service Excellence Certification - framework
  • ServSafe

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