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Skills

  • Patient care
  • Health inspection compliance
  • Regulatory compliance
  • Cross-functional team communication
  • Organization
  • Complaint resolution
  • Customer service
  • Allergen awareness and food preferences
  • Customer service excellence
  • Supervision

Work Experiences

  • Boosted sales of featured products by 78%.
  • Conducted weekly audits.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Collaborated with the shift manager.
  • Assisted with drive-thru operations, completing an average of 6 customer orders per hour with a 98% satisfaction rate.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved a 38% improvement in client satisfaction scores.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Assembled Microsoft Excel meals with appropriate timing.
  • Collaborated with the shift manager to oversee inventory, reducing food waste by 45% through weekly audits.

Summaries

  • Achieved a 63% accuracy rate.
  • Adept at operating in fast-paced environments.
  • Achieved faster order fulfillment by 81%.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Clear understanding of workflow optimization and stakeholder engagement as well as quality assurance training.
  • Dedicated to providing nutritious food to patients in need.
  • Strengths in budget management and quality assurance backed up by Food and Beverage training.
  • Front Line Crew Member with 3 years of successful workflow optimization and data analysis experience.
  • Within Food and Beverage, senior Front Line Crew Member and outstanding performer in team leadership and budget management.
  • Accomplished Front Line Crew Member.

Accomplishments

  • Managed front-line food preparation and serving operations, successfully reducing meal prep delays by 77%.
  • Consistently met shift deadlines by implementing advanced time management techniques, reducing customer wait times by an average of framework.
  • Trained new team members on safety, cleanliness, and customer service standards, contributing to a 58% increase in team performance.
  • Resolved product issue through consumer testing.
  • Operated register efficiently during peak hours, facilitating an average of 13 transactions per shift while maintaining excellent customer satisfaction.
  • Utilized POS systems to process 12 transactions per day, maintaining a below-average error rate of 62%.
  • Provided leadership support during shifts, taking initiative to solve problems and improve staff coordination throughout two years.
  • Conducted end-of-shift reconciliations, ensuring register balancing with complete daily audit accuracy over several months.
  • Documented and resolved category which led to method.
  • Improved customer satisfaction by addressing complaints within two years, contributing to a rise in positive feedback by 19%.

Affiliations

  • Jaycees
  • National Association of Food Equipment Manufacturers
  • American Society of Safety Professionals
  • Drive-Thru and Fast Food Emissions Reduction Initiative
  • Association for Computing Machinery
  • Professional Food Service Management Organization
  • National Restaurant Association
  • American Customer Satisfaction Index (ACSI) Membership
  • Personal Development through Volunteer Food Preparation Roles
  • American Marketing Association

Certifications

  • ServSafe
  • Food Handlers Permit or Certificate – Oregon
  • SHRM Certified Professional (SHRM-CP)
  • Workplace Health and Safety Certification – process
  • Emergency Response Team Member Certification – procedure
  • Apple Certified Associate (ACA)
  • Certification in Food and Beverage Operations – system
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)

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