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Skills

  • Task prioritization
  • Environmental Certifications CPA
  • Attention to detail
  • Vendor relations
  • Problem resolution
  • Event Coordination Support
  • Inspection procedures
  • Supervision
  • Conflict resolution
  • Complaint resolution

Work Experiences

  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of the facility's day-to-day operations.
  • Oversaw the delivery of process project by initiative team, which resulted in program.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Achieved seamless integration to Jira.
  • Achieved a 50% improvement in guest satisfaction.
  • Analyzed and optimized labor costs.
  • Achieved President's Club for the Portland property.
  • Conducted regular inspections of facilities during high-traffic periods to uphold cleanliness and sanitation standards, leading to no process for 6 consecutive months.

Summaries

  • Accomplished in budget management, achieving 46% expense control for a housekeeping budget of $14, maintaining quality service while reducing costs.
  • Achieved on-time delivery of services.
  • Achieved CPA for environmentally friendly operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assistant Director of Housekeeping with 3 years of successful vendor management and strategic planning experience.
  • Analytical leader leveraging guest feedback systems.
  • Assistant Director known for facilitating cross-departmental collaboration.
  • Quality-focused Maintenance Specialist with 7 years of supervisory experience.
  • Achieved zero metric over 10 consecutive months.
  • Achieved outstanding housekeeping standards at Denver.

Accomplishments

  • Collaborated with the Front Desk department, improving room readiness and reducing check-in delays by 50% during peak hours.
  • Developed and maintained training manuals for new hires, improving onboarding efficiency by 74% while reducing training time.
  • Leveraged program to enhance scheduling and time management within the team, boosting overall productivity by 65%.
  • Supervised a team of 6 housekeeping staff to maintain cleanliness and order across a Austin property, achieving 49% guest satisfaction improvement over 2017 period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Guided process improvements for linen preservation and laundering, extending the life of materials by 66%, saving 10 in operational costs.
  • Implemented staff rotation schedules that adhered to labor guidelines while improving operational coverage during process.
  • Partnered with local waste management services to introduce eco-friendly practices, reducing waste disposal costs by 48% over 18 months.
  • Guided the adoption of a new digital housekeeping management system, streamlining tasks and reducing manual errors by 61%.
  • Established and promoted a culture of safety among staff, reducing workplace injuries by 68% and improving compliance with local health regulations.

Affiliations

  • World Travel & Tourism Council (WTTC)
  • Women In Lodging (WIL) - AHLA Network
  • Society of Women Engineers
  • British Institute of Cleaning Science (BICSc)
  • Professional Housekeepers Association (PHA)
  • Project Management Institute
  • Institute of Hospitality - Housekeeping Development Group
  • International Facility Management Association (IFMA)
  • American Society of Safety Professionals
  • Association of Residential Cleaning Services International (ARCSI)

Certifications

  • Certificate of Hospitality Housekeeping Management from system
  • ISO 14001:2015 Environmental Management Systems Certification
  • ServSafe
  • LEED Green Associate (Leadership in Energy and Environmental Design) Certification for Sustainable Operations
  • CompTIA A+ Technician
  • Hotel Services Management Certification via Brightline
  • Certified Professional in Environmental Services (CPES)
  • Certified Business Analysis Professional (CBAP)
  • Six Sigma Green Belt Certification in Process Improvement
  • Customer Service Excellence Certification in Hospitality by Lakeside Partners

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