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Skills

  • Eyeglasses prescription
  • Customer service
  • First Aid/CPR
  • Problem resolution
  • Attention to detail in patient assessments
  • Health audit preparation
  • Organization
  • Budgets
  • Patient counseling
  • Supervision

Work Experiences

  • Built strong patient relationships.
  • Looked for industry trends on social media and through online sources.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved measurable improvements in 70% of treated cases.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted 2 visually impaired patients.
  • Aided in early detection of optic nerve disorders.
  • Used ophthalmometry for high astigmatic diagnosis.
  • Used formulas for single corrective lenses, contact lenses, prisms, iseikonic, and ophakic lenses to calculate the proper prescription.
  • Kept a sanitary work environment by disinfecting equipment, discarding used supplies, and cleaning exam rooms.

Summaries

  • Diagnoses vision problems, discusses treatment options, and prescribes eyeglasses and contact lenses to patients.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Associate Optometrist skilled in co-management of patients.
  • Achieved over 42% patient retention.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of process improvement and workflow optimization as well as data analysis training.
  • Experienced optometrist with 4 years of performing eye exams and diagnosing eye diseases and disorders.
  • Patient wellness and comfort are prioritized, and a variety of tools and options are available to meet individual needs and budgets.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Motivated Associate Optometrist with a background in retail, fashion merchandising and customer service support.

Accomplishments

  • Played a key role in opening and establishing a new satellite office in Phoenix, leading to rapid growth and profitability within the first the past year.
  • Helped design and implement new office workflow procedures for HubSpot customer fittings, cutting wait times by 47% and enhancing patient satisfaction.
  • Resolved product issue through consumer testing.
  • Expanded practice offerings through the introduction of dry eye management programs, resulting in 71% revenue growth in specialty services.
  • Collaborated with external labs for special lens prescriptions, ensuring timely and accurate delivery with less than 74% reorder rate.
  • Actively involved in the training and onboarding of new optometrists, ensuring adherence to best practices and quality patient care.
  • Consulted with external ophthalmologists for cases requiring surgical intervention, promoting a multidisciplinary approach to patient care.
  • Utilized advanced diagnostic equipment including OCT, corneal topography, and auto-refractors to identify and manage ocular diseases.
  • Administered comprehensive eye exams for patients of all ages, diagnosing and managing refractive errors as well as complex ocular diseases.
  • Developed and executed individualized myopia management treatment plans, reducing the progression in over 52% of pediatric patients.

Affiliations

  • American Marketing Association
  • Personal Membership Network of the AOA
  • Toastmasters
  • Association of Regulatory Boards of Optometry (ARBO)
  • Optometric Council of Clinical Research (OCCR)
  • Optometric Retina Society (ORS)
  • Procedure Alumni Association Optometry Chapter
  • Council on Optometric Practitioner Education (COPE)
  • Academy for Advanced Optometric Studies
  • Fellowship of the American Academy of Optometry (FAAO)

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Fellowship of the American Academy of Optometry (FAAO)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Certification in Optical Lens Design and Verification - Texas
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)

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