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Skills

  • GPS use
  • Long-haul driving
  • Project management (using Tableau)
  • Driving safety and compliance expertise
  • Initiative vehicles expertise
  • Budgets
  • Business operations
  • Onboarding and training of new hires
  • Client satisfaction tracking
  • Building relations with regulatory agencies

Work Experiences

  • Deployed across 5 vehicles.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Designed a new shift scheduling system.
  • Decreased turnover by 81%.
  • Developed a customer feedback collection program that increased actionable insights, boosting client retention rates by 54% in 2015.
  • Delivered exceptional customer service.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted daily vehicle inspections and identified critical maintenance issues, reducing potential breakdowns by 49% in 2024.
  • Conducted daily vehicle inspections.
  • Analyzed operational KPIs.

Summaries

  • Collaborative Mobility Operator.
  • Adept at addressing maintenance issues with team members.
  • Achieved cost savings of $12 per month.
  • Achieved a 43% reduction in fleet-related accidents.
  • Achieved a 37% increase in customer satisfaction.
  • Accomplished Mobility Operator.
  • Achieved reductions through effective inspections.
  • Client-engagement-focused Mobility Operator.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Successfully managed the electric vehicle rollout for Ironclad Systems in compliance with all local environmental and safety regulations.
  • Led the transition to a digital fleet management platform, automating processes and reducing manual tracking time by 48%.
  • Utilized Asana to track and analyze the real-time efficiency of fleet operations, which led to a 33% overall increase in performance.
  • Performed comprehensive safety audits, ensuring all vehicles met or exceeded state and federal regulations across Phoenix.
  • Tracked charging cycles for 8 electric vehicles, increasing efficiency by 18% and preventing overuse of charging stations.
  • Developed strategic partnerships for vehicle servicing and repair, decreasing average fleet downtime by 64%.
  • Collaborated with the technical team to troubleshoot and resolve Power BI-related issues within one year, preventing disruptions to customer mobility services.
  • Achieved Six Sigma, ensuring a higher standard of operational and safety protocols for all team members.
  • Resolved product issue through consumer testing.
  • Successfully led a crisis management team that resolved method, restoring full operational capacity in two years.

Affiliations

  • International Association for Transport Safety (IATS) – Engaged in peer learning regarding safety enhancements in vehicles and logistics.
  • Project Management Institute
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Toastmasters
  • General Member, Light Electric Vehicle Association (LEVA) – Networking within green-energy vehicle use in urban transit.
  • Certified Mobility Consultant 2015 – Obtained through the National Mobility Equipment Dealers Association (NMEDA).
  • Environmental and Energy Study Institute (EESI) – Contributor to programs on reducing the transportation environmental footprint.
  • Logistics & Transport Network – Repeated partner for learning best practices in transport efficiency and logistics handling.

Certifications

  • International Diplomas in Safety Management awarded by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Smart City Transportation Certification by metric
  • Apple Certified Associate (ACA)
  • Certified Public Fleet Professional (CPFP) by American Public Works Association (APWA)
  • Certified EcoDriver by category
  • Certified Transportation Fleet Specialist by NAFA
  • Certified Fleet Manager (CFM) by NAFA Fleet Management Association
  • CompTIA Security+

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