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Skills

  • Credit risk
  • Bad debt write-offs reduction
  • Team building
  • Problem resolution
  • Certified Credit and Collections Professional (CCCP) credentials
  • Supervision
  • Collections efficiency improvement
  • Communications
  • Credit programs
  • Customer creditworthiness assessment

Work Experiences

  • Internal controls and government regulations were followed.
  • Gained a better understanding of financial statements, which aided in risk assessment.
  • Accomplished this in 2016.
  • Collaborated with the finance team to develop streamlined reporting templates that reduced the time spent on monthly aging reports by 31%.
  • Looked for industry trends on social media and through online sources.
  • Analyzed creditworthiness of prospective customers.
  • Accelerated collections.
  • Achieved recovery over a several months period.
  • Analyzed key collection metrics.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved a $12 reduction in bad debt write-offs annually.
  • Collaborated with finance teams.
  • Within Accounting and Finance, senior Credit Collections Specialist and outstanding performer in process improvement and team leadership.
  • Collaborative Credit Collections Specialist experienced in mentoring junior specialists, enhancing team-wide recovery performance by 83% through comprehensive training in best practices.
  • Achieved a 27% improvement in recoveries.
  • Built strong relationships with clients.
  • Created streamlined reporting systems.
  • Clear understanding of vendor management and quality assurance as well as performance reporting training.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Created efficiencies for the finance team.

Accomplishments

  • Successfully managed customer disputes, reducing chargeback losses by 47% and improving customer retention rates.
  • Trained 7 new Credit Collections employees, ensuring compliance with company credit policies and effective negotiation techniques.
  • Improved customer satisfaction by 26% by implementing a CRM system to enhance communication regarding overdue balances and payment terms.
  • Resolved product issue through consumer testing.
  • Led strategic improvement in collections procedures, resulting in a 76% increase in the recovery of overdue balances.
  • Cut collections cycle time by 60% by introducing data-driven strategies and automated reminders within the CRM platform.
  • Proposed and implemented credit policy changes that reduced bad debt expenses by $11, increasing profitability.
  • Reduced past-due average balance by $17 per account through targeted relationship management and timely communication.
  • Reduced overall aging of accounts receivable by 72% by streamlining the collection process, resulting in a 79% decrease in bad debt write-offs.
  • Reduced delinquency rate by 16% within 8 months by restructuring client payment plans and improving follow-up processes.

Affiliations

  • Graduate of Advanced Dispute Resolution Program by Meridian
  • Completion of Credit & Collection Law Certification at metric, 2024 Raleigh
  • Society of Human Resource Management
  • Chapter Vice President of the National Creditors Bar Association (NCBA)
  • Member of the Global Association of Risk Professionals (GARP) focusing on Collections
  • Rotary International
  • Executive member of the Association for Credit and Risk Management Professionals Raleigh
  • Received an Award of Excellence for Credit Collections from category
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Credit Business Associate (CBA) through National Association of Credit Management (NACM)
  • Charter of Trust (COT) Certification by Harbor & Co.
  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners (ACFE)
  • First Aid/CPR Certified
  • Certified Credit Risk Manager (CCRM) from Risk Management Association (RMA)
  • Recovery Strategies Certificate by National Board of Collection Practitioners
  • Corporate Credit Risk Certificate by The London Institute of Banking & Finance
  • Certified Financial Planner (CFP) by Certified Financial Planner Board of Standards
  • CompTIA Security+
  • Internationally Certified Credit Professional (ICCP) by International Credit Professionals Association

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