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Skills

  • Learning Management Systems (LMS)
  • Budget management for learning initiatives
  • Remote learning
  • Customer service
  • Certification Program Design
  • Content development for mobile learning
  • Problem resolution
  • Analytics-driven training improvements
  • Standard equipment
  • Training program development

Work Experiences

  • Achieved a 49% first-time success rate in regulatory audits through targeted compliance training, maintaining organizational standards.
  • Coordinated with subject matter experts to produce tailored eLearning courses, cutting down training development costs by $12 annually.
  • Contributed to a $8 increase in promotion rates.
  • Built a continuous learning loop through feedback mechanisms, improving the relevance of content delivery and achieving a 50% improvement in learner satisfaction.
  • Boosted employee engagement scores by 51% in leadership evaluations.
  • Achieved a 20% improvement in learner satisfaction.
  • Analyzed learning data to identify skill gaps.
  • Achieved a 76% rise in employee capabilities in data analysis.
  • Coordinated with subject matter experts.
  • Collaborated with standard customers to determine their needs and deliver category service.

Summaries

  • Collaborated with subject matter experts.
  • Accomplished Learning Development Manager with experience in curating learning libraries, reducing training costs by $18 and improving learning resource usage by 57% through partnerships with vendors.
  • Within Miscellaneous, senior Learning & Development Manager and outstanding performer in risk assessment and stakeholder engagement.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved President's Club recognition.
  • Achieved consistent 15% improvement in key learner metrics.
  • Created courses that led to a 43% increase in learner satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Consistently reduced training time by 17% without compromising quality.

Accomplishments

  • Launched an analytics-driven performance coaching program that helped reduce employee onboarding time by 56% and increased first-year retention by 45%.
  • Optimized diversity and inclusion training programs which increased participation rates from 22% to 83%, and positively impacted company DEI metrics.
  • Designed and launched a gamified training platform, increasing learner participation by 34% and reducing dropout rates by 69%.
  • Reduced program delivery times by 68% by employing agile project management methodologies in the design, development, and deployment of learning strategies.
  • Partnered with external vendors to deliver Workday-based training solutions, resulting in a 22% cost reduction and a 32% improvement in user satisfaction.
  • Resolved product issue through consumer testing.
  • Achieved a CPA for the training division, enhancing the quality of internal training programs and building trust with existing customers.
  • Redesigned the onboarding process, reducing time-to-proficiency by 72% and enhancing employee retention by 78% in the first 10 months.
  • Rolled out a targeted executive coaching program for 9 senior leaders, leading to a 77% improvement in employee engagement scores following the training.
  • Led cross-functional collaboration to launch a company-wide cultural change initiative, improving employee adoption rates of new learning technologies by 34%.

Affiliations

  • LinkedIn Learning Instructor - Verified Credential
  • National Council for Workforce Education (NCWE)
  • Freemason
  • Council for Adult and Experiential Learning (CAEL)
  • Learning and Performance Institute (LPI) - Certification Membership
  • The Open Education Consortium (OpenEd)
  • Association for Supply Chain Management (APICS)
  • EdTech Europe - Global Learning Leader Award Nominee 2019
  • American Marketing Association
  • Learning Solutions Conference - Speaker/Participant

Certifications

  • HR Generalist Certification by Society for Human Resource Management (SHRM)
  • Certificate in Microlearning Design by Lakeside Partners
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified eLearning Specialist by International Association for Continuing Education and Training (IACET)
  • Six Sigma Green Belt by system
  • Certificate in Advanced Curriculum Development by Summit Group
  • First Aid/CPR Certified

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