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Skills

  • E-learning platforms (e.g., Power BI)
  • Training program development
  • Instructional design
  • Project organization
  • Problem resolution
  • Budgets
  • Team management
  • Process improvement
  • Business operations
  • Certification Program Design

Work Experiences

  • Achieved a 15% compliance rate.
  • Achieved results across all business units in under one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built a continuous learning loop through feedback mechanisms, improving the relevance of content delivery and achieving a 50% improvement in learner satisfaction.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 20% improvement in learner satisfaction.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved a 65% reduction in learning times for new hires.
  • Analyzed learning data to identify skill gaps, implementing targeted upskilling initiatives that saw a 79% rise in employee capabilities in workflow optimization.

Summaries

  • Achieved 65% increase in employee retention.
  • Achieved President's Club recognition.
  • Adept at utilizing analytics to drive training improvements.
  • Conducted training in compliance, software launches, and leadership development.
  • Consistently aligned strategies for maximum impact.
  • Analytical Learning Development Manager adept in identifying skill gaps.
  • Customer-focused Learning Development professional skilled in tailoring learning solutions that drive measurable improvements. Created courses that led to a 85% increase in learner satisfaction and effectiveness within one year.
  • Achieved a 30% boost in knowledge retention among learners.
  • Achieved a 51% growth in learning participation and engagement.
  • Committed to supporting organizational growth.

Accomplishments

  • Developed a competency-based learning framework, resulting in a 49% improvement in employee performance evaluations tied directly to training outcomes.
  • Worked closely with stakeholders to align learning initiatives with business goals, resulting in a 62% improvement on key performance indicators tied to learning outcomes.
  • Implemented personalized learning plans that ensured the ongoing development of high-potential employees, improving internal promotion rates by 62% and decreasing external hiring costs.
  • Implemented a cloud-based LMS system across 10 sites, reducing infrastructure and administrative costs by $14 while improving learner engagement by 62%.
  • Achieved a CPA for the training division, enhancing the quality of internal training programs and building trust with existing customers.
  • Reduced program delivery times by 68% by employing agile project management methodologies in the design, development, and deployment of learning strategies.
  • Led the development of 15 learning pathways, enhancing cross-functional skills growth and achieving a 58% increase in team competency within 18 months.
  • Facilitated leadership development workshops for 7 middle managers, improving leadership competencies and enhancing internal promotion rates by 38%.
  • Rolled out a targeted executive coaching program for 9 senior leaders, leading to a 77% improvement in employee engagement scores following the training.
  • Collaborated with HR and department heads to develop targeted workforce development plans, resulting in a 67% increase in employee skillsets aligning with future organizational needs.

Affiliations

  • Association of Information Technology Professionals
  • National Society for Experiential Education (NSEE)
  • Learning Solutions Conference - Speaker/Participant
  • ASTD eLearning Design and Development Certification
  • American Society for Training and Development (ASTD)
  • EdTech Europe - Global Learning Leader Award Nominee 2019
  • Society of Women Engineers
  • LMS Professional Council - Chair
  • Lions Club
  • National Council for Workforce Education (NCWE)

Certifications

  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Certified Digital Learning Designer by framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate Professional in Talent Development (APTD) by Association for Talent Development (ATD)
  • Certificate in Adult Learning Theory by initiative
  • Salesforce
  • Certified Instructional Designer Specialist (CIDS) by procedure
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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