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Skills

  • First Aid/CPR
  • Customer service
  • Business Development
  • Process improvement
  • Problem resolution
  • Customer service excellence
  • Relationship development
  • Team management
  • Negotiation
  • Complaint handling and resolution

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved results in 2022.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved results within their first 2 weeks.
  • Achieved faster checkouts.
  • Welcomed new members and established and updated memberships in Summit Group framework programs.
  • Achieved a significant initiative by making proactive decisions based on market expertise and business knowledge.
  • Achieved minimal staff involvement.
  • Shared best practices with on-site and external personnel to align efforts and goals.

Summaries

  • Dynamic application of client relations and workflow optimization in a fast-paced business environment.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Clear understanding of project management and stakeholder engagement as well as risk assessment training.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Accomplished Checkout Manager known for assembling cross-functional action teams that reduced employee turnover by 76% in 9 months with targeted employee engagement initiatives.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Directed daily checkout operations, ensuring compliance with company policies, resulting in zero compliance failures for 6 months straight.
  • Resolved product issue through consumer testing.
  • Led the revamp of customer service policies at checkout, improving satisfaction scores by 73% within 2022.
  • Implemented a loyalty program through POS systems integration, resulting in a 21% increase in recurring customers.
  • Signed off on new POS hardware for Seattle stores, boosting cashier efficiency with improved system navigability.
  • Standardized the checkout opening and closing process manuals, streamlining operations and reducing staff errors by 34%.
  • Championed a new initiative that empowered staff to upsell at checkout, resulting in 56% increase in average transaction value.
  • Optimized cash handling protocols, reducing register discrepancies by 41% annually.
  • Analyzed checkout data to influence team strategy improvements, reducing customer complaints by 58% and increasing upsell opportunities.
  • Pioneered a proactive solution in monitoring queue lengths, reducing average customer wait time by 22% minutes daily.

Affiliations

  • American Society of Safety Professionals
  • Customer Experience Professionals Association (CXPA)
  • Lions Club
  • Institute of Customer Service (ICS)
  • Payments Management Institute
  • Certified Retail Operations Manager (CROM) Credential
  • Checkout Operations Improvement Association
  • Retail Audit and Compliance Association (RACA)
  • Checkout Efficiency Network
  • Project Management Institute

Certifications

  • Penn Foster Retail Supervisor Certificate
  • Certified Store Operations Manager (CSOM)
  • Certified in Retail Management and Marketing (RMM)
  • Certified Customer Service Manager (CCSM)
  • Certified Loss Prevention Professional (CLPP)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Financial Transactions Management – Summit Group
  • First Aid/CPR Certified
  • Certified Hospitality Supervisor (CHS)
  • Google Certified Professional Cloud Architect

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