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Skills

  • Therapy and counseling
  • Supervision
  • Behavior modification
  • Admissions advisory
  • Team building
  • Scholarships and grants exploration
  • Application process guidance
  • MS Office
  • Relationship development
  • RFI Scanners

Work Experiences

  • Boosted regular visits by 82%.
  • Addressed scholarship issues for incoming students.
  • Analyzed applicant behavior metrics to adjust communication strategies, improving re-engagement among dormants prospects by 30%.
  • Responsible for collaborating on the design and improvement of educational programs as a member of the school board.
  • Advised students on career choices, job placement, and academic objectives.
  • Assisted in the development of enrollment reports that identified areas for process improvement, leading to a 52% reduction in onboarding time.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved this for 2016 years in a row.
  • Developed a reputation for punctuality and hard work.
  • Kept my metric knowledge up to date by doing client relations and project management.

Summaries

  • Results-oriented Human Resources professional with cross-functional collaboration, data analysis, and project management strengths.
  • Achieved 42% or more in enrollment.
  • Achieved a 43% reduction in enrollment errors.
  • Associate Enrollment Counselor with strategic planning and performance reporting abilities.
  • Achieved a 59% increase in enrollment-related survey satisfaction results.
  • Accomplished Enrollment Counselor.
  • Handles issues involving cultural and socioeconomic differences with care.
  • Category, process, and initiative are all available.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Achieved a 34% rise in first-year student retention.

Accomplishments

  • Trained 14 colleagues on new CRM functionalities, decreasing lead management time by 13 hours per week.
  • Revised key onboarding documents to minimize form errors, reducing submission errors by 58% %.
  • Developed forecasting models predicting fluctuations in student enrollments, enabling strategic adjustments that increased effectiveness by 50% %.
  • Utilized cross-departmental collaboration to identify and close process gaps, enhancing operational efficiency by 53%.
  • Achieved 55% % reduction in enrollment inquiries backlogs through improved resource management and prioritization.
  • Collaborated with academic departments to streamline inter-departmental communications, resulting in an efficiency boost of 85% %.
  • Oversaw the transition to a new enrollment database software, improving processing efficiency by 68% % across departments.
  • Influenced an Top Performer for the enrollment department’s exceptional performance in 2015.
  • Designed and implemented strategic enrollment plans that aligned with institutional goals, increasing student enrollment yield by 57%.
  • Successfully liaised with external organizations to facilitate joint recruitment events, resulting in 15 new leads.

Affiliations

  • Facilitator, Financial Aid Literacy Workshops, framework
  • Certification in CRM Systems for Enrollment Management, SAP, 2017
  • Membership, Regional Association for Collegiate Admission Counseling, category
  • Member, National Association for College Admission Counseling (NACAC), 2023-Present
  • Organizational Member, National Institute for the Study of Transfer Students (NISTS), 2018–Present
  • Instructor, College Readiness and Application Workshops, process
  • Conference Presenter, American Association of Collegiate Registrars and Admissions Officers (AACRAO), 2019
  • Certified Enrollment Advisor, OSHA received from Ironclad Systems, 2021
  • Member, Student Success Network (SSN), 2024–Present
  • Leadership Team, Peer Guidance Program, process

Certifications

  • Certified Admissions Advisor (CAA) - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Webinars Facilitator (CWF) - Northwind
  • HubSpot Academy Inbound Marketing Certification
  • Certified Retention Specialist (CRS) - Meridian
  • Online Teaching and Learning Certification - process
  • Advanced Communication Skills Certificate - method

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