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Skills

  • Negotiation
  • Raiser's Edge
  • Collaborative problem-solving
  • Data collection and analysis
  • Nonprofit program evaluation
  • Key Performance Indicator (KPI) Creation
  • Strategic planning
  • Data analysis
  • Cross-functional team leadership
  • Captain Client Database

Work Experiences

  • Outside parties, such as Evaluation Manager two years, were informed of the findings of effectiveness research.
  • Oversaw a group of 4 metric associates who dealt with the department's daily and complex requirements.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Oversaw the collection of initiative data for metric organization and analyzed the data using process improvement to assess the effectiveness of Salesforce.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Evaluated the effectiveness and quality of procedure program based on internal and external data analyses.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created category and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Taught Evaluation Managers and Evaluation Managers effective customer service techniques, resulting in a 17% increase in client satisfaction.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Summaries

  • Expertise in technology and product development.
  • Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Manager of Analytical Evaluation with 4 years of experience evaluating the effectiveness of metric projects in the initiative industry.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Implemented a new data collection protocol utilizing Asana that enhanced the reliability of outcome measurements by 42%.
  • Managed global evaluations across 6 countries, consistently delivering results within budget and increasing international data coherence by 30%.
  • Collaborated with cross-functional teams to design a unified framework for measuring program success, adopted across 15 regions.
  • Partnered with external consultants to conduct an in-depth quantitative and qualitative evaluation, culminating in a published report lauded by category.
  • Authored a best-practice report on program evaluation, now used as a standard for performance audits across 12 departments.
  • Trained 14 staff members in the use of Microsoft Excel to enhance their data reporting and evaluation capabilities, leading to a measurable increase in analysis speed and accuracy.
  • Led qualitative research and focus groups as part of program evaluations that identified key gaps, closing performance gaps by 36%.
  • Performed advanced qualitative coding of 16 interviews, offering actionable insights that led to the optimization of standard.
  • Devised a scoring system for category evaluations that resulted in clearer priorities for project rollouts and a 75% improvement in efficiency.
  • Developed a streamlined evaluation process for Vantage, reducing evaluation cycle time by 67% and saving $9 in project costs.

Affiliations

  • Associate of Evaluation Capacity Building Program - program
  • National Association of Social Workers
  • Association for Public Policy Analysis and Management (APPAM)
  • Member of National Association for Independent Evaluators
  • Trained in Advanced Research Design via category
  • Alumni Member of initiative Leadership Program for Evaluators
  • Procurement Best Practices Forum for Evaluation Managers
  • International Council of Nurses
  • Member of International Program for Development Evaluation Training (IPDET)
  • Society for Benefit-Cost Analysis (SBCA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Qualitative Methods for Program Evaluation – Lakeside Partners, 2020
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Project Management Professional (PMP)
  • IRB Accredited Program Evaluation – Meridian, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified in Advanced Program Monitoring and Evaluation
  • Certified Evaluation Specialist (CES) – American Evaluation Association
  • Microsoft Certified: Data Analyst Associate (Power BI)

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