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Skills

  • Risk mitigation
  • Contractual savings identification
  • Strategic planning and execution
  • Continuous improvement feedback loops
  • Business process mapping
  • First Aid/CPR
  • Contract negotiation support
  • Organization
  • CRM system implementation
  • Problem resolution

Work Experiences

  • Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements.
  • Created wireframes, site maps, and content inventories for new website designs.
  • Collaborated with product development teams.
  • Achieved zero downtime during critical business operations.
  • Combed through files, records, and other documents in order to gather business data and key data that would help me respond to development requests.
  • Coordinated cross-functional discussions.
  • Aligned features with client needs.
  • Mapped out current business and operational processes and made recommendations for how they could be improved.
  • Developed and improved intelligence resources to make metric more consistent.
  • Managed the employee benefits program working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options for a 18-employee company.

Summaries

  • Achieved continual refinement through organizational collaboration.
  • Collaborated with cross-functional teams to design optimized workflows, reducing manual tasks and cutting operational overhead by 8 annually.
  • Collaborated with senior stakeholders across Miscellaneous.
  • Achieved $2 in savings over 2024.
  • Client-focused strategist who revamped the client servicing process, producing an average efficiency improvement of 63% across 13 departments.
  • Client-focused strategist.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Business Analyst with extensive experience in the Tableau portfolio asset management system.
  • Achieved 35% client satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Performed client segmentation analysis to prioritize marketing efforts, increasing engagement by 27% in target segments.
  • Worked closely with Data Governance and IT departments to ensure data compliance with initiative, reducing audit risks by 30%.
  • Directed cross-functional teams during the implementation of change management initiatives, resulting in measurable efficiency gains within procedure.
  • Resolved product issue through consumer testing.
  • Successfully managed client onboarding workflows, reducing project onboarding times by 82% and enhancing client satisfaction.
  • Documented project requirements for a HubSpot integration, ensuring that client-specific needs were addressed, leading to a seamless implementation.
  • Transformed customer pain points into actionable product features, leading to President's Club recognition for innovation and client-first approach.
  • Liaised with senior management to align client-specific objectives with corporate goals, reducing the time-to-decision by 38% and enhancing operational agility.
  • Prepared detailed business requirement documents (BRDs) based on client needs, ensuring precise communication between stakeholders and developers.
  • Engaged with 6 stakeholders to capture business requirements, streamlining the product development lifecycle and enabling faster time-to-market.

Affiliations

  • Regular contributor to client-focused panels at the Customer Contact Week (CCW) on optimizing business analyst practices.
  • Member of the Association for Information Systems (AIS) – Provided insights on aligning technology solutions with business needs.
  • Presented at the Business Analyst World Summit – Focused on workshop facilitation and client-sensitive process optimizations.
  • Active participant in the American Society for Quality (ASQ) – Concentrated on process redesign and efficiency improvements in client operations.
  • Member of the International Institute of Business Analysis (IIBA) – Contributed to workshops on business requirement modeling.
  • Certified Data Management Professional (CDMP) through DAMA International – Focused on improving data governance practices across cross-functional teams.
  • American Medical Informatics Association
  • Active membership in The Data Warehousing Institute (TDWI) – Focused on improving data analytics and business intelligence practices for client metrics.
  • Active involvement with Global Business Travel Association (GBTA) – Delivered insights into improving metrics across different travel client segments for forecasting.
  • Contributed to the Data Governance Professionals Organization (DGPO) – Enhanced the understanding and application of data governance protocols in business solutions.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Business Process Management Certification (BPM) – Beacon Labs
  • CompTIA Data+
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Salesforce
  • Tableau Desktop Specialist
  • Certified ScrumMaster (CSM)
  • PRINCE2 Foundation Certificate in Project Management
  • Google Data Analytics Professional Certificate

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