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Skills

  • Team building
  • Crisis management during exam periods
  • ADA compliance for disabled test-takers
  • Behavior improvements
  • Incident reporting in real-time
  • Data analysis for exam irregularities
  • Process improvement
  • Interdisciplinary team collaboration
  • Clear and concise communication with examinees
  • Confidentiality and data protection

Work Experiences

  • Addressed student queries efficiently.
  • Communicated exam progress and updates to faculty in real time, facilitating decision-making during high-pressure testing intervals.
  • Kept an eye on student activities in the classroom and outside to ensure their safety.
  • Prepared initiative and standard instructional materials for group and one-on-one use to follow the established curriculum.
  • Coordinated multiple concurrent sessions.
  • Achieved a Innovation Award for operational excellence.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Provided individual students with personalized educational, behavioral, and emotional support in order to help them achieve positive learning outcomes.
  • Conducted feedback loops with examiners.

Summaries

  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Collaborated with faculty and directors.
  • Detail-oriented Examination Proctor skilled at managing testing inventory, recognizing material needs, and reducing departmental costs by $8 annually through effective tracking systems.
  • Administered 13 exams annually.
  • Created a collaborative testing environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated Examination Proctor with 11 years of experience.
  • Dedicated professional known for technical troubleshooting skills.
  • Examination Proctor with 18 years of successful data analysis and strategic planning experience.
  • Achieved reduction over the course of the past year.

Accomplishments

  • Achieved 85% improvement in candidate feedback scores by providing clear pre-exam briefing and calm assistance during exam.
  • Developed training materials that detailed proctoring standards in line with industry best practices, improving uniformity and quality of service across exam centers.
  • Piloted the introduction of Jira, integrating a new digital scheduling system that reduced exam conflicts for 18 students.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized seating arrangements for 2 candidates, ensuring compliance with social distancing standards and minimizing exam distractions.
  • Accurately reconciled exam materials, reducing discrepancies and ensuring 2 exams were processed and graded without errors.
  • Handled crisis situations, such as technical interruptions or candidate misconduct, ensuring minimal disruption and fair resolutions.
  • Monitored exam sessions for 5 candidates, ensuring compliance with exam procedures and academic integrity guidelines across Raleigh.
  • Collaborated with team of 4 in the development of process.
  • Maintained detailed incident reports, capturing any exam misconduct or breaches for review by academic authorities and future preventative measures.

Affiliations

  • Society of Women Engineers
  • Educational Testing Service (ETS) – Testing Administration Affiliate
  • The Association for Educational Assessment - Europe (AEA-Europe)
  • National Council on Measurement in Education (NCME) – Assessment Operations Affiliate
  • American Marketing Association
  • Rotary International
  • National Association for College Admission Counseling (NACAC) – Testing Affiliate
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Psi Chi International Honor Society in Psychology – Exam Officer

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Examination Officer (CEO) by Association of Test Developers
  • Safety Protocols in Test Administration Training (SPTAT)
  • Certified Online Test Proctor (COTP)
  • Certified Assessment Monitoring Professional (CAMP)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Test Proctor Supervisor (CTPS)
  • Certified Assessment and Testing Professional (CATP)
  • First Aid/CPR Certified

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