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Skills

  • Cross-functional team collaboration
  • Sales presentations
  • Account portfolio management
  • Contract negotiation and review
  • Systems and software programs
  • Strategic planning
  • Accomplished manager
  • Proactive client needs assessment
  • Strategic account development
  • Sales pipeline management

Work Experiences

  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Increased the team's revenue by over $12 in sales.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Hired, supervised, and coached 11 employees on sales strategies to maximize performance.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A visionary Corporate Services Account Manager with success in crafting quarterly risk assessments that improve service quality and minimize disruptions, contributing to a 23% reduction in operational downtime.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Achieved a 34% improvement in process efficiency.
  • Within Miscellaneous, senior Corporate Services Account Manager and outstanding performer in strategic planning and budget management.
  • Adept at redesigning key account workflows.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Client-focused Corporate Services Account Manager with proficiency in initiative, recognized for maintaining exceptional client satisfaction levels and increasing repeat business by 77%.
  • Built effective relationships.
  • By providing support and attentive service, I am diligent in building and retaining accounts.

Accomplishments

  • Worked closely with key stakeholders to negotiate custom contract terms, boosting portfolio retention by 49%.
  • Improved client onboarding processes, successfully reducing customer setup time by 15 hours, enhancing client satisfaction and retention.
  • Analyzed customer data to drive personalized service offerings, increasing corporate service profitability by 19%.
  • Led a client recovery initiative that saved key accounts worth program, turning detractors into promoters on customer satisfaction surveys.
  • Developed and managed a standardized communication framework that enhanced client visibility into project timelines, reducing escalations by 49%.
  • Monitored and improved key performance indicators (KPIs) related to client satisfaction, securing Outstanding Service Award in the process.
  • Played a key role in renewing high-value contracts worth over category, contributing to company revenue growth.
  • Exceeded annual sales quota by 60% through a blend of upselling, cross-selling, and customer engagement initiatives.
  • Designed and implemented a client loyalty program, driving a 67% increase in long-term contracts across all geographic regions.
  • Developed corporate service strategies that aligned with client goals, generating process in incremental revenue from new service launches.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association for Supply Chain Management (ASCM)
  • Customer Experience Professionals Association (CXPA)
  • Society of Human Resource Management
  • Project Management Institute (PMI)
  • Corporate Account Managers Network (CAMN)
  • Business Networking International (BNI)
  • Strategic and Competitive Intelligence Professionals (SCIP)
  • Jaycees
  • Global Business Travel Association (GBTA)

Certifications

  • Certificate in Enterprise Risk Management by procedure
  • Certified Negotiation Expert (CNE)
  • Certified Cross-Functional Team Leader by Northwind
  • ServSafe
  • Advanced Client Retention Strategies Certification
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Key Account Manager (CKAM) by APMG International
  • ITIL Foundation Certification in IT Service Management
  • Project Management Professional (PMP) by metric

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