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Skills

  • Initiative equipment
  • Marketing strategy
  • Employee efficiency improvement
  • Distribution center management
  • Team building
  • Employee training design
  • Project organization
  • KPI achievement tracking
  • Data-driven decision making
  • Cost-saving initiatives

Work Experiences

  • Achieved results in the first the past year.
  • Achieved over 14 in annual savings.
  • Created a task schedule for Merchandise Operations Leaders based on their individual strengths and knowledge of risk assessment.
  • Returned change and currency and processed debit and credit card payments with a 2% accuracy rate.
  • Achieved a sales increase of $18.
  • Devised and coordinated category and program strategic plans, resulting in a $11 increase in sales revenue within several months.
  • Achieved 16% cost-savings.
  • Achieved results within one year.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved a Innovation Award for excellence in store management.

Summaries

  • Adept at building collaborative vendor partnerships.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved $6 in annual savings.
  • Astute Merchandise Operations Leader who is dedicated to providing excellent customer service and assistance.
  • Merchandise Operations Leader with 18 years of successful vendor management and quality assurance experience.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Miscellaneous sector.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with stakeholder engagement and workflow optimization abilities who is dependable and attentive.
  • Client-facing professional with a positive attitude and expertise in risk assessment and budget management.
  • Adjusted distribution channels for 13 stores.

Accomplishments

  • Devised and rolled out a loss prevention strategy that saw a 21% reduction in theft-related merchandise loss over 6 months.
  • Achieved a 76% reduction in shrink by implementing cutting-edge merchandise security and audit processes.
  • Analyzed daily sales performance to adjust merchandise placement dynamically, contributing to a 50% sales lift across 9 departments.
  • Facilitated SKU rationalization, reducing overall product assortment by 46% while increasing category profitability by 52%.
  • Championed the use of sales data analytics to restructure store layouts, boosting cross-sell opportunities by 73% and total sales by 18.
  • Coordinated with logistics to refine distribution processes, reducing backorders by 51% and saving 18 annually in shipping costs.
  • Worked cross-functionally with marketing to align visual merchandising efforts, resulting in a 83% growth in in-store promotions' success.
  • Enhanced customer satisfaction scores by 49% through improved product placement and accessibility in key areas of the store.
  • Developed and executed a dynamic product display strategy, driving a 64% increase in customer engagement in 18 months.
  • Collaborated with team of 6 in the development of standard.

Affiliations

  • Category Management Association (CMA) – Learning advanced techniques to improve promotional calendar alignment with sales data.
  • Lean Six Sigma for Retail – Enrolled in Lean Six Sigma certification, with a focus on improving operational efficiencies in merchandise logistics.
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Jaycees
  • Retail Business Alliance – Continuous education on customer experience improvement and its impact on merchandise performance.
  • National Retail Federation (NRF) – Member since 2019, participating in industry forums and best practice discussions on merchandise management and operations.
  • Economic Club of Raleigh – Participates in business development and networking opportunities, enhancing business and customer relations knowledge.
  • Apparel and Footwear Association (AAFA) – Active in community discussions on seasonal transitions and inventory management for fashion retail.

Certifications

  • Supply Chain Management Professional (SCMP) - Harbor & Co.
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Change Management (CCMP) – standard
  • Certified Business Analysis Professional (CBAP)
  • Merchandise Financial Planning Certification – Meridian
  • Project Management Professional (PMP)
  • Retail Management Certificate - National Retail Federation (NRF)
  • Lean Six Sigma Yellow Belt - Harbor & Co. 2016

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