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Skills

  • Accomodations
  • Guest experiences
  • Detailed knowledge of local attractions
  • Guest services
  • Conflict resolution
  • Group reservation management
  • Brand success
  • Cross-departmental collaboration
  • Event planning and coordination
  • Building partnerships with local vendors

Work Experiences

  • Contacted the appropriate supervisor about equipment malfunctions in order to avoid delays.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Won
  • Pushed and positioned aircraft from remote airport locations to designated operating areas.
  • Got better.
  • Greeted incoming passengers politely and directed them to their seats to speed up the boarding process.
  • Quickly diffused tense situations by actively listening and communicating effectively.
  • Contacted previous guests and potential visitors via email with information on events and the hotel to build a clientele base.
  • Transported Adobe Creative Suite to the past year customer locations.
  • Recommendation

Summaries

  • Smart and well-mannered, with exceptional interpersonal skills.
  • Safety-conscious flight attendant with extensive team management experience.
  • For more than 8 years, this personable and fun-loving guide has been providing entertaining tours of New Orleans.
  • Exceptional at writing entertaining scripts and dealing with people.
  • Working at various high-end hotels and resorts, I am an efficient and effective guest room attendant.
  • With a bachelor's degree in communications, she is imaginative and entertaining.
  • With a "can-do" attitude, she is bilingual and compassionate.
  • Focused, bilingual individual with a strong work ethic and experience operating heavy equipment.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • Pursuing a position as a Crew Member with the goal of providing excellent customer service to passengers.

Accomplishments

  • Received and fulfilled special guest requests, including once-in-a-lifetime experiences, providing 100% successful outcomes across 7 occasions.
  • Developed strong relationships with local vendors and restaurants to offer guests exclusive access to top-rated experiences.
  • Created a personalized guest communications strategy that improved real-time feedback collection by 31%.
  • Simplified team communication processes through Asana, leading to a 81% faster response time among concierge staff.
  • Developed and managed a preferred vendor list to ensure top-tier guest service and additional revenue streams, increasing overall satisfaction.
  • Established revenue-generating partnerships with local services, contributing to a $242,000 increase in property profits over 18 months.
  • Handled the logistics for multiple high-profile events, coordinating vendors, performers, and guest arrangements with 20% error-free record.
  • Executed business traveler-focused concierge services, achieving 72% increased satisfaction with corporate clients.
  • Documented and resolved program which led to system.
  • Resolved complex guest concerns by providing precise, timely solutions and alternative options, achieving 75% conflict resolution.

Affiliations

  • City Tour Guide & Excursion Coordination Membership Program
  • Lions Club
  • National Concierge Association (NCA)
  • Local Chamber of Commerce Member, Hospitality Sector
  • American Resort Development Association (ARDA) Leadership Participation
  • Certified Guest Service Professional (2020)
  • Affiliate program of Chicago Event Planning Association
  • Association for Computing Machinery
  • Customer Service Excellence Certification
  • International Society of Hospitality Consultants (ISHC)

Certifications

  • CompTIA Network+
  • Advanced Event Design Certification focusing on VIP Events
  • First aid and AED
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hotel Concierge (CHC) by International Concierge Institute
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Luxury Hospitality Operations Certification by Cornell University
  • Executive Assistant Certification specializing in VIP Concierge Services
  • CompTIA Security+
  • Certificate in Effective Communication & Negotiation for Hospitality Leaders

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