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Skills

  • Problem resolution
  • Supervision
  • Crisis intervention and emergency response
  • Relationship development
  • Case management system implementation
  • Operational improvement
  • Nonprofit financial management
  • Process improvement
  • Regulatory compliance
  • Culturally competent service delivery

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Built and maintained relationships with over 6 community-based organizations.
  • Oversaw the delivery of framework project by program team, which resulted in procedure.
  • Achieved a 48% decrease in relapse rates.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Authored grant proposals.
  • Coordinated with 6 state agencies and advocacy groups to develop new homeless outreach programs, leading to 74% decrease in unsheltered individuals.
  • Conducted a targeted outreach campaign.
  • Authored grant proposals that secured 15% of requested funding, supporting the expansion of homeless prevention programs in Chicago.

Summaries

  • Within Community and Public Service, senior Social Services Director and outstanding performer in risk assessment and data analysis.
  • Advocated for vulnerable populations at the state level.
  • Aligned resources with organizational goals.
  • Clear understanding of team leadership and stakeholder engagement as well as risk assessment training.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Social Services Director is a multi-talented Social Services Director who is consistently rewarded for planning and operational improvements.
  • Advocated for improved social program legislation.
  • Collaborative leader adept at fostering cross-sector partnerships to address health, housing, and legal needs of at-risk populations.
  • Achieved 55% growth in service delivery.
  • Community service programs that are coordinated to meet the needs of initiative.

Accomplishments

  • Revised client intake procedures across 8 centers, reducing intake times by 20% and improving client access to services.
  • Directed the implementation of family reunification protocols, which led to the successful reunification of 4 families over two years.
  • Developed a volunteer management system that improved retention rates by 32% over several months, enhancing service delivery capacity.
  • Documented and resolved category which led to standard.
  • Collaborated with local government entities to develop outreach programs for homeless populations, improving service access by 33%.
  • Resolved product issue through consumer testing.
  • Led a multi-agency collaboration that increased placement of individuals in transitional housing by 25%, helping families stabilize within 6 months.
  • Advocated at state legislative hearings, contributing to the passing of a bill that increased funding for shelter services by 84%
  • Coordinated a community outreach campaign, resulting in a 82% increase in participant engagement for mental health services.
  • Successfully reduced program delivery costs by 57% through the implementation of data-driven resource allocation strategies.

Affiliations

  • National Child Traumatic Stress Network (NCTSN)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • National Council of Juvenile and Family Court Judges (NCJFCJ)
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Coalition for the Homeless (NCH)
  • Project Management Institute
  • Council on Social Work Education (CSWE)
  • Child Welfare League of America (CWLA)

Certifications

  • Certified Professional in Aging Services Risk Management (CPASRM)
  • Sexual Assault Counselor Certification - procedure
  • Certificate in Intercultural Communication - Northwind
  • Certified Case Manager (CCM)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Addictions Professional (CAP) - initiative
  • Microsoft Certified Systems Engineer (MCSE)

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