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Skills

  • Supervision
  • Customer service in healthcare
  • First Aid/CPR
  • Metric coding understanding
  • Chart pulling
  • Cost-saving strategy development
  • Multidisciplinary team collaboration
  • Team building
  • Regulatory compliance
  • Business operations

Work Experiences

  • Boosted financial aid application completion rates by 37% through proactive outreach and assistance.
  • Went over the doctors' daily care slips.
  • Achieved reduction over 6 months.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Collaborated with finance.
  • Audited claim denials on behalf of patients.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • An effective liaison between patients and healthcare providers, ensuring timely clearance of patient finances while maintaining a 55% satisfaction rate.
  • Boosted financial aid application completion rates.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Achieved 54% approval rates.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved results in 2018.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved a 44% boost in departmental efficiency.
  • Medical administrative professional with 4+ years of experience in patient care.
  • Costs were consistently reduced while profits were increased.
  • Analytical and detail-oriented, consistently resolving billing discrepancies which resulted in a 30% decrease in patient disputes over three years.

Accomplishments

  • Led outreach and patient education programs, resulting in improved patient understanding of billing procedures by 38%.
  • Assessed financial documents to determine eligibility for charity care, successfully increasing qualified applicants by 72%.
  • Recovered over $17 in unpaid balances through close collaboration with insurance providers and government funding streams.
  • Resolved product issue through consumer testing.
  • Provided comprehensive financial guidance to patients which improved the hospital’s charity care completion rate by 38%.
  • Recovered over $14 in urgent medical care fees by securing financial aid for patients under tight deadlines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Acted as a vital liaison between patients and healthcare providers, achieving prompt financial clearance with a 20% patient satisfaction rate.
  • Led an initiative that resulted in a 72% increase in completed financial aid applications by utilizing personalized outreach strategies.
  • Boosted operational efficiency by 28% by integrating new billing technologies and reducing manual financial processes.

Affiliations

  • Certified Healthcare Collection Specialist (CHCS)
  • Certified Patient Account Representative (CPAR)
  • Membership in Local Hospital Patient Support Committees
  • Certified Revenue Cycle Specialist (CRCS)
  • Society of Human Resource Management
  • Patient Financial Services Managers Association (PFSMA)
  • Certification in HIPAA Compliance and Healthcare Regulations
  • Community-Based Health Initiatives Volunteering
  • Rotary International
  • International Association of Administrative Professionals

Certifications

  • Healthcare Financial Management Association (HFMA) Certified Specialist in Business of Healthcare (CSBH) - 2016
  • First Aid/CPR Certified
  • Certified Revenue Cycle Manager (CRCM) - 2020, American Association of Healthcare Administrative Management (AAHAM)
  • Certified Revenue Cycle Leader (CRCL) - 2024, method
  • Certified Professional in Patient Safety (CPPS) - 2024, Institute for Healthcare Improvement (IHI)
  • Certified Financial Counselor (CFC) - 2017, procedure
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CompTIA Network+

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