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Skills

  • Problem resolution
  • Team management
  • Health Literacy Workshops
  • Business operations
  • Prevention strategies
  • Interventions understanding
  • Protocol development
  • Stakeholder collaboration
  • Organization
  • Communications

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved referrals in 14 months.
  • Collaborated with method on patient discharge plans.
  • Oversaw the delivery of method project by initiative team, which resulted in program.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to 17 published papers.
  • Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs.
  • Adapted counseling methods for diverse cultural needs.
  • Achieved exceptional satisfaction ratings.
  • Advocated for social services.

Summaries

  • Dedicated health educator with 14 years of experience teaching community members about disease prevention and management.
  • Contributed to treatment time reduction of 82% for chronic conditions.
  • Achieved a 23% reduction in patient anxiety.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Based care programs on patient needs.
  • Contributed to over 3 new patient referrals.
  • Collaborative Patient Counselor.
  • Compared to last several months.
  • Coached new hires on effective patient communication.
  • Decreased administrative errors by 75%.

Accomplishments

  • Collaborated with hospital social workers to secure patient aftercare services, improving follow-up appointment attendance by 24%.
  • Provided culturally competent care to diverse populations, successfully integrating method into patient care plans.
  • Facilitated the coordination of external care services, reducing patient coordination time by over 54% and improving care continuity.
  • Resolved product issue through consumer testing.
  • Delivered personalized self-care training to patients, improving self-management outcomes for chronic conditions by 81%.
  • Initiated and facilitated complaint resolution processes, cutting patient complaint resolutions by two years and driving up satisfaction rates by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a patient-centered feedback loop to enhance care strategies, leading to a 85% increase in tailored care effectiveness.
  • Taught self-care workshops to equip patients with tools for managing post-treatment side effects, leading to a 67% decrease in post-discharge complications.
  • Implemented a feedback system to identify areas for improvement in patient counseling services, reducing patient drop-off rates by 34% in one year.

Affiliations

  • Case Management Society of America (CMSA)
  • Alliance of Professional Health Advocates (APHA)
  • American Medical Informatics Association
  • Rotary International
  • National Board for Health and Wellness Coaching (NBHWC)
  • Commission for Case Manager Certification (CCMC)
  • American Society of Clinical Oncology (ASCO) – Patient Advocacy Committee
  • National Coalition for Cancer Survivorship (NCCS)
  • National Patient Advocate Foundation (NPAF)
  • American Counseling Association (ACA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Education Specialist (CHES) - Cedar Works
  • Mental Health First Aid Certification - Vantage
  • Substance Abuse Counseling Certification – Portland
  • Patient Advocacy Certification Program – Meridian
  • Certified Healthcare Financial Professional (CHFP) - Cedar Works
  • Care Coordination and Transition Management Certification - Northwind
  • Crisis Prevention and Intervention Certification Harbor & Co.
  • Project Management Professional (PMP)
  • Advanced Crisis Intervention Certification – Lakeside Partners

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