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Skills

  • Product lifecycle management
  • Business analysis
  • Budgeting
  • Communications
  • Operational efficiency
  • Project organization
  • Change Management
  • Staff management
  • Budgets
  • Strategic planning and execution

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Taught Senior Department Managers and Senior Department Managers effective customer service techniques, resulting in a 4% increase in client satisfaction.
  • Welcomed new members and established and updated memberships in Summit Group category programs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that program operations ran smoothly.
  • Increased employee morale and decreased turnover by 11%.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Senior Department Manager who is proactive and meticulous, with over 13 years of experience in the program industry.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Costs were consistently reduced while profits were increased.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • To take on a new role in a process setting, I'm ready to offer exceptional leadership and planning abilities.
  • Forward-thinking manager with 2 years of manufacturing project management experience.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Optimize long-term success by effectively balancing targets with resources.
  • Within Miscellaneous, senior Senior Department Manager and outstanding performer in team leadership and stakeholder engagement.

Accomplishments

  • Successfully managed the consolidation of 14 departments, achieving a smooth transition and maintaining year-end employee satisfaction at 77%.
  • Designed and deployed a department-wide automation initiative, reducing task completion time by 79% and achieving a cost savings of $$20,000 annually.
  • Developed data-driven strategies based on comprehensive market analysis, expanding our client base by 19% and driving retention rates up by 37%.
  • Created and standardized an internal process improvement framework, leading to a 66% improvement in process efficiency and fewer reported bottlenecks.
  • Increased team productivity by 18% by reallocating resources and optimizing department operations using ServiceNow.
  • Reduced non-compliance incidents by 53% through the introduction of new regulatory tracking tools and employee training programs.
  • Championed efforts that led to a 45% decrease in customer complaints by improving headcount allocation and customer support workflows.
  • Achieved 15% department budget optimization by leading energy-saving and waste-reduction initiatives, directly contributing to company-wide sustainability goals.
  • Improved departmental collaboration and communication tools by incorporating Microsoft Excel, resulting in a 63% reduction in email usage and faster project turnaround times.
  • Successfully led the onboarding and training of 5 new managers, reducing the ramp-up time by 70% and improving early performance outcomes.

Affiliations

  • Business Process Management Institute (BPMI)
  • National Minority Supplier Development Council (NMSDC)
  • International Council of Nurses
  • American Marketing Association
  • Institute for Supply Management (ISM)
  • American Medical Informatics Association
  • Society of Human Resource Management
  • Lean Enterprise Institute
  • American Society of Safety Professionals
  • Society of Women Engineers

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Diversity Executive (CDE) from The Society for Diversity
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Negotiation Expert (CNE)
  • Salesforce
  • Collaboration and Teamwork Essentials Certificate Tableau
  • ISO 9001 Internal Auditor Certification
  • Certified Supply Chain Professional (CSCP) from framework
  • Advanced Certified ScrumMaster (A-CSM)

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