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Skills

  • Team building
  • Operational improvement
  • Conflict resolution skills
  • Data tracking and reporting of outcomes
  • Crisis de-escalation strategies
  • Data analysis
  • Coordination of community resources and referrals
  • Business operations
  • Category equipment
  • Onsite facility tours

Work Experiences

  • Achieved a 62% reduction in no-shows.
  • Achieved placements within 18 months.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved recovery goals.
  • Advocated for client rights in treatment hearings.
  • Coordinated team development activities and trainings with senior case managers.
  • Adapted documentation frameworks for electronic health records (EHR).
  • Advocated on behalf of clients within both clinical settings and external organizations to secure housing, health benefits, and vocational rehabilitation services.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Oversaw the delivery of method project by procedure team, which resulted in metric.

Summaries

  • Advocated for client rights.
  • Achieved a 75% reduction in no-show rates.
  • Determined employee with 9 years of experience leading high-performing teams.
  • ACT Case Manager is a multi-talented ACT Case Manager who is consistently rewarded for planning and operational improvements.
  • Client-centered ACT Case Manager.
  • ACT Case Manager with 4 years of successful process improvement and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Organized community outreach initiatives in collaboration with category, increasing program awareness and enrolling 16 new clients.
  • Documented and resolved standard which led to procedure.
  • Developed and maintained partnerships with 11 community organizations to provide wraparound services to ensure holistic, client-centered care.
  • Provided ongoing training for 2 healthcare staff in recovery-oriented care, increasing adherence to best practices and enhancing service outcomes by 81%.
  • Provided psychoeducation to client families, improving family involvement in treatment plans and increasing support system engagement by 19%.
  • Engaged with clients using Cognitive Behavioral Therapy (CBT) practices, improving coping capabilities and reducing patient distress by 55%.
  • Advocated for clients in housing court, securing long-term stability for 3 individuals and reducing evictions by 41% over the past year.
  • Administered psychological assessments, aiding in more accurate diagnoses and tailored treatment plans that boosted client recovery outcomes by 28%.
  • Tracked client progress through Asana, optimized care plans leading to measurable improvements in both mental health and substance abuse recovery scores by 21%.
  • Utilized motivational interviewing to engage clients in treatment adherence, improving overall compliance with personalized treatment plans by 27%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Counseling Association (ACA)
  • National Alliance on Mental Illness (NAMI)
  • American Marketing Association
  • Emergency Mental Health Coordination Team Atlanta
  • Mental Health Community Outreach Task Force 2021
  • Participant in Poverty-Informed Care Alliance
  • Jaycees
  • National Association of Social Workers
  • American Society of Safety Professionals

Certifications

  • Mental Health First Aid (MHFA) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Certified Case Manager (CCM)
  • Certified in Integrated Care Management Summit Group
  • Apple Certified Associate (ACA)
  • Advanced Forensic Social Work Certificate procedure
  • Cisco Certified Network Associate (CCNA)

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