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Skills

  • MS Office
  • Interdisciplinary team collaboration
  • Active listening and empathy
  • Interviewing skills
  • Documentation of client progress and outcomes
  • Compliance with HIPAA Regulations
  • Knowledge of mental health regulations and standards
  • Individualized service plan development
  • Housing and vocational rehabilitation advocacy
  • Client needs assessments

Work Experiences

  • Advocated for client rights in treatment hearings.
  • Achieved results over the span of 2018.
  • Collaborated with employment services.
  • Connected families with shelters, legal services, and educational opportunities.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Coordinated team development activities and trainings with senior case managers.
  • Advocated for client rights in involuntary treatment hearings, securing more favorable outcomes for 51% of appeals.
  • Advocated for clients in clinical settings.
  • Achieved results over 18 months.
  • Collaborated with system customers to determine their needs and deliver method service.

Summaries

  • Adept at creating partnerships with community organizations.
  • ACT Case Manager with demonstrated excellence in discharge and aftercare services, ensuring clients transition smoothly from crisis care to long-term support systems with a 74% success rate.
  • Achieved a 42% success rate in aftercare services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Collaborated with therapists, psychiatrists, and community services.
  • Determined employee with 9 years of experience leading high-performing teams.
  • Achieved 47% improvement in client retention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • ACT Case Manager is a multi-talented ACT Case Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Developed and maintained partnerships with 11 community organizations to provide wraparound services to ensure holistic, client-centered care.
  • Implemented de-escalation techniques that successfully defused 2 high-risk situations, reducing police intervention and hospitalizations by 24%.
  • Secured access to vital social services including Medicaid, SSI benefits, and housing vouchers for 60% of clients, reducing unmet needs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Administered psychological assessments, aiding in more accurate diagnoses and tailored treatment plans that boosted client recovery outcomes by 28%.
  • Organized community outreach initiatives in collaboration with category, increasing program awareness and enrolling 16 new clients.
  • Advocated for clients with hospital staff and public officials to secure housing, medication, and vocational rehabilitation, achieving a 37% success rate over 2018.
  • Engaged with clients using Cognitive Behavioral Therapy (CBT) practices, improving coping capabilities and reducing patient distress by 55%.
  • Led peer support group integration into care plans, which resulted in 62% improvement in client self-reported well-being over one year.
  • Advocated for mental health parity in community organizations, raising client awareness of rights and services, leading to 49% enrollment in vocational programs.

Affiliations

  • American Psychological Association (APA)
  • Certified in Mental Health First Aid Training
  • Leadership Council in Psychiatric Counseling Seattle
  • Mental Health Community Outreach Task Force 2021
  • International Society for Traumatic Stress Studies (ISTSS)
  • Case Management Society of America (CMSA)
  • Trauma-Informed Care and Mental Health Initiatives 2019
  • International Association of Administrative Professionals
  • Participant in Poverty-Informed Care Alliance
  • Telehealth Implementation Task Force 2022

Certifications

  • Board Certified Behavioral Analyst (BCBA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Rehabilitation Counselor (CRC)
  • Advanced Forensic Social Work Certificate procedure
  • First Aid/CPR Certified
  • Dialectical Behavior Therapy (DBT) Intensive Training
  • Substance Abuse Professional (SAP) Certification
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)

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