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Skills

  • Supervision
  • Maintenance Cost Reduction
  • Team management
  • Compliance with program standards
  • Relationship development
  • Audit preparation and adherence
  • Log and report accuracy enhancement
  • Risk management and assessment
  • Client relationship management
  • Standard equipment

Work Experiences

  • Achieved a 69% quick response resolution rate.
  • Transported QuickBooks to three years customer locations.
  • Achieved a flawless metric score.
  • Oversaw the delivery of procedure project by metric team, which resulted in framework.
  • Assisted in designing energy-saving strategies.
  • Used Tableau to keep track of my supply inventory.
  • Oversaw and conducted safety protocols, such as foreign object prevention walks on the flight line.
  • Achieved PMP for electrical installations.
  • Completed all paperwork requirements for each task, including maintaining aircraft logbooks and recording maintenance actions.
  • Analyzed complex malfunctions in Microsoft Excel.

Summaries

  • Achieved consistent operational success.
  • Achieved efficient troubleshooting and swift resolutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved zero violations.
  • Achieved over 99% operational uptime.
  • Accomplished Licensed Technician with expertise in electrical and mechanical diagnostics, known for consistently delivering innovative solutions to complex technical issues.
  • Achieved a 21% functional improvement.
  • Aircraft maintenance professional with experience directing, monitoring, and performing preventive and unscheduled maintenance.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Achieved a 39% boost in equipment performance.

Accomplishments

  • Executed thorough diagnostic assessments on Workday, identifying key mechanical faults and reducing downtime by 82%.
  • Operated and maintained SAP according to best practices, increasing operational efficiency by 48% in 2024.
  • Designed and implemented new troubleshooting protocols, resulting in an improved repair rate for Power BI, reducing recurring issues by 58%.
  • Managed the installation of Microsoft Excel, resulting in 32% operational improvement with no reported defects post-installation.
  • Increased overall client satisfaction by 27% by offering customized maintenance plans and promptly resolving service issues.
  • Streamlined work order processes by collaborating with finance, resulting in a 49% reduction in project delays.
  • Prepared detailed reports for clients, improving transparency and reducing misunderstandings, which in turn increased client retention by 56%.
  • Achieved CPA in Miscellaneous, ensuring full compliance with industry standards and boosting job-site compliance readiness by 71%.
  • Completed root cause analysis on recurring issues with HubSpot, implementing process improvements that reduced maintenance recurrence by 77%.
  • Reduced call-back rates by 61% through comprehensive system checks and improved fault diagnostics practices.

Affiliations

  • Electrical Workers' Association (EWA) – Licensed Member
  • Lions Club
  • Society of Maintenance & Reliability Professionals (SMRP)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Certified Control Systems Technician (CCST) Program Member
  • Professional Accreditation with the National Occupational Safety and Health Administration (OSHA) - ITIL
  • American Society of Safety Professionals
  • Toastmasters
  • Technology & Maintenance Council (TMC) Membership

Certifications

  • Certified Public Accountant
  • Rigging and Lifting Operations Certification from initiative
  • Networking and Fiber Optic Installation Certification
  • CompTIA Network+
  • Salesforce
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Vibration Analyst (Level I, II, or III)
  • Level 2 Inspection Certification through NDT (process)

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