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Skills

  • Attention to detail
  • Customer service excellence
  • Client relations management
  • Administrative support
  • Phone and email etiquette
  • Travel coordination
  • Regulatory compliance
  • Metric equipment
  • Time management
  • Accounting

Work Experiences

  • Billed clients for SAP services.
  • Boosted sustainability efforts.
  • Provided efficient automated and coordinated support to team members and customers.
  • Decreased overhead costs by $16 annually.
  • Achieved a 90% issue resolution rate on first contact.
  • Collated weekly production reports for senior management.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Provided program documents in response to various people's requests for information.
  • Cut clerical processing time by 30%.
  • I'm sorting and distributing mail.

Summaries

  • Kept my office records organized, current, and efficient by consistently addressing issues and keeping files properly stored.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Workday and HubSpot experts.
  • Flexible Office Clerk with 10 years of experience in standard office environments.
  • Dedicated clerical team member seeking additional work experience in the Retail.
  • Meticulous Office Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Office Clerk is a skilled Office Clerk who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • Offering 5 years of experience in customer relations management.
  • With distinguished knowledge of cross-functional collaboration, expert in Microsoft Excel and method tasks.

Accomplishments

  • Scheduling: Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Launched
  • Documented and resolved framework which led to standard.
  • Organized
  • Monitored
  • Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Streamlined
  • Liaised

Affiliations

  • National Association of Executive Assistants and Office Managers (NAEAOM)
  • American Medical Informatics Association
  • Local Chamber of Commerce – Administrative Support Division
  • Society for Human Resource Management (SHRM) - Administrative Division
  • Association of Certified Administrative Professionals (ACAP)
  • Project Management Institute (PMI) - Administrative Support Chapter
  • Society for Quality Management in Administrative Processes
  • Society for Diversity in Administrative Roles
  • Association for Computing Machinery
  • Society of Government Office Professionals (SGOP)

Certifications

  • Certified Document Management Specialist (CDMS)
  • Human Resources Assistant Certificate Program by method
  • Certified Public Accountant
  • Effective Business Writing by Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Excel Techniques by Cedar Works
  • Notary Public Commission Certification by Massachusetts
  • Salesforce
  • Certified Fraud Examiner (CFE) - by ACFE
  • OSHA 10-Hour Training for General Industry Certification

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