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Skills

  • 5G network deployment
  • Routine inspections
  • Systems analyzation
  • Communications
  • High-speed internet installation
  • Organization
  • Technical troubleshooting
  • Incident documentation and analysis
  • Team building
  • Network infrastructure management

Work Experiences

  • Collaborated with engineers to design 5G networks.
  • Was in charge of installing, aligning, and balancing new equipment.
  • Analyzed call patterns.
  • Achieved a 61% boost in overall system reliability.
  • Set up and maintained systems as well as analyzed user requirements.
  • Analyzed and configured telecom billing systems, preventing overcharges and saving the company $12 annually.
  • Ensured that all maintenance activities were completed in accordance with company standards.
  • Authored a set of best practices for network maintenance, reducing time spent on repetitive testing by 69% and improving efficiency.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Configured Tableau routers and switches to optimize data traffic, resulting in a 33% improvement in network reliability.

Summaries

  • Accomplished network designer.
  • Achieved a 2017% success rate in project completions.
  • Boosted system efficiency.
  • Reliable Communications Technician with experience troubleshooting and installing process and initiative systems and hands-on training.
  • Adept at diagnosing and resolving bottlenecks in data flow, improving throughput speed by 47% across 2 critical circuits.
  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.
  • Professional with QuickBooks expertise who is solution-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved 61% higher network reliability.
  • Authored industry-standard best practices for network maintenance.

Accomplishments

  • Spearheaded a project to integrate framework with legacy telecom systems, resulting in 39% increase in data transmission efficiency.
  • Implemented latency reduction strategies during system maintenance, decreasing network delays by 75% for stakeholder engagement across the Southwest.
  • Managed real-time voice and video communications infrastructure for a 17 employee environment, enhancing collaboration capabilities by integrating Adobe Creative Suite.
  • Optimized cost structure by reviewing vendor service level agreements, saving $5 in annual telecommunications expenses.
  • Led routine software upgrades across 11-site telecom networks, resulting in a 62% increase in system optimization.
  • Designed and implemented a secure VoIP network, maintaining 42% uptime across 8 locations.
  • Implemented fault management systems, reducing average ticket resolution times from 18 hours to 6 hours, improving overall service performance by 22%.
  • Performed cost-benefit analysis on telecom vendor services, recommending changes that led to an overall cost reduction of 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a 7-person cross-functional team responsible for the rollout of unified communications systems in 15 global offices.

Affiliations

  • Participated in National Emergency Number Association (NENA) programs on emergency telecom compliance
  • Lions Club
  • Associated with Telecom Management Forum affiliated with IT Management Strategy Events
  • Project Management Institute
  • Frequent contributor to forums managed by Telecommunications Media Group for industry best practices
  • Affiliated with the Telecommunications Risk Management Association (TRMA), focusing on cybersecurity and telecom fraud prevention efforts
  • Involvement in The Fiber Broadband Association (FBA) to gain insight into development milestones of fiber-optic technologies
  • Volunteering with Engineers Without Borders to bring emergency telecom solutions to underserved areas (2023)
  • Member of the National Association of Regulatory Utility Commissioners (NARUC), staying informed on telecom regulations
  • Toastmasters

Certifications

  • Certified Network Infrastructure Technician (CNIT)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Salesforce
  • Apple Certified Associate (ACA)
  • ITU Telecommunication Standardization Expert Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • CompTIA Project+

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