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Skills

  • First Aid/CPR
  • Cultural competency
  • Intervention planning
  • Client engagement strategies
  • Community outreach
  • Time management
  • Resource coordination
  • Home visits
  • Proficiency in Salesforce
  • Relationship development

Work Experiences

  • Achieved a 61% increase in wellbeing indicators.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Communicated with people from various cultures and backgrounds during the application process.
  • Assessed and referred 4 clients to mental health services weekly, reducing wait times and improving overall outcomes for high-risk populations.
  • Collaborated with local health departments to create a cross-referral program, integrating client health and social services and decreasing service delays by one year.
  • Advocated for clients in legal settings.
  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Advocated for clients in housing settings.
  • Advocated for policy changes.
  • Assessed and referred 8 clients to mental health services weekly.

Summaries

  • Proficient at administering metric assessments, analyzing client and job data, and maintaining client files.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Committed to improving client intake processes.
  • Committed to continuously improving client intake processes, reducing documentation errors by 17% and streamlining care transitions for improved client satisfaction.
  • Adept at assessing the needs of at-risk communities and developing tailored programs that have engaged 4 new clients within several months.
  • Considered a team player who excels at multitasking.
  • Collaborated with initiative to provide specialized care to at-risk youth, reducing dropout rates by 42% over three years through targeted intervention.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Accomplished in grant writing and fundraising, successfully securing 2 in new funding to expand essential social services programs by 58%.
  • Eligibility Specialist with a background in assisting people in understanding and obtaining affordable options.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed client progress tracking for 4 active cases, using data to adjust care plans and improve outcomes for families in crisis.
  • Advocated for client participation in job training and employment programs, raising long-term employment stability for 29% of referred clients.
  • Developed partnerships with local housing agencies, securing stable housing solutions for over 9 vulnerable families over two years.
  • Collaborated on interdisciplinary teams to address complex needs of clients, enhancing support for families facing both legal and child protection challenges.
  • Supervised a team of 16 intake personnel, mentoring staff in best practices for client interviews and data collection.
  • Monitored and evaluated staff adherence to intake protocols, achieving a 80% compliance rate across all operational sites.
  • Drafted case reports and professional testimonies for use in method, leading to favorable outcomes in 47% of child protection cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built and maintained strong relationships with external agencies, facilitating smooth referrals for clients needing specialized services in areas such as mental health and substance abuse counseling.

Affiliations

  • International Society of Substance Use Professionals (ISSUP)
  • American Health Care Association (AHCA)
  • Freemason
  • American Public Health Association (APHA)
  • Association for Supply Chain Management (APICS)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Social Workers for Reproductive Justice (SWRJ)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Social Work Supervisor (CSW-S)
  • CompTIA A+ Technician
  • Qualified Intellectual Disabilities Professional (QIDP)
  • Peer Support Specialist Certification
  • Salesforce
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Domestic Violence Advocate/Provider Certification
  • Project Management Professional (PMP)

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