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Skills

  • Organization
  • Testing and evaluation
  • Metric installation knowledge
  • Process improvement
  • Team building
  • Project organization
  • Project estimation and bidding
  • Relationship development
  • MS Office
  • Electrical installation and repair

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved a 67% reduction of errors year-over-year.
  • Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality.
  • Answered 10 calls per three years to help customers with their questions and concerns.
  • Demonstrated a better understanding of the company's products and equipment.
  • Achieved a 71% adoption increase in mobile banking services.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Taught customer employees and managers how to operate and maintain machines.
  • Aided in the operation of high-traffic branches.
  • Adapted quickly to varying branch policies and customer demographics, providing tailored service experiences to each community.

Summaries

  • Achieved 17% increase in teller productivity.
  • Dynamic Service Technician seeking a Floating Teller position in which to apply preventive maintenance skills and a proven track record of resolving emergency service issues.
  • Accomplished in cross-selling financial products, leading to a revenue increase of $18 in 2024 while meeting and exceeding sales targets as a Floating Teller.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Service Technician with 14 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for vendor management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved excellence in cross-branch adaptability.
  • Accomplished in cross-selling financial products.
  • Achieved significant transaction time reductions.

Accomplishments

  • Collaborated with cross-functional teams to introduce contactless payment services, which reduced transaction times by 67% and improved customer satisfaction.
  • Oversaw cash drawer audits, ensuring 100% accuracy and adherence to compliance across 11 rotating tellers.
  • Identified and reported fraudulent financially suspicious activity, preventing potential losses of over $7 in 2019.
  • Developed and implemented a teller rotation schedule that effectively covered 15 high-traffic bank locations, boosting performance during peak hours.
  • Delivered comprehensive mobile banking tutorials to customers, which boosted adoption rates for the mobile check deposit feature by 55% within three years.
  • Implemented new teller training program, improving new hire efficiency by 42% during the first one year of deployment.
  • Achieved teller workstation efficiency by accelerating customer transactions, cutting average customer wait time down to initiative during high-traffic windows.
  • Enhanced KYC process compliance by ensuring customer data validation across 14 locations, reducing onboarding time by 77% days.
  • Consistently commended by management for maintaining a professional and calm approach while servicing 4 walk-in customers during high-demand periods.
  • Collaborated with team of 18 in the development of program.

Affiliations

  • National Financial Educators Council (NFEC)
  • Junior Achievement USA Volunteer Partner
  • Financial Services Technology Consortium
  • American Marketing Association
  • National Notary Association
  • Rotary International
  • Association for Computing Machinery
  • National Credit Union Society
  • Customers Bankers Forum
  • American Bankers Association (ABA)

Certifications

  • Certified Public Accountant
  • Accredited ACH Professional (AAP) | National Automated Clearing House Association (NACHA)
  • Operational Risk Manager (ORM) Certification – Harbor & Co.
  • Personal Banker Certification – Lakeside Partners
  • Notary Public Certification – Illinois
  • Salesforce
  • Certified Financial Services Security Professional (CFSSP)
  • Advanced Teller Banking Certificate – American Institute of Banking (AIB)
  • Certified Treasury Professional (CTP)
  • SHRM Certified Professional (SHRM-CP)

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