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Skills

  • Preventive and reparative maintenance
  • Team building
  • First Aid/CPR
  • Relationship development
  • Customer relationship management
  • MS Office
  • Banking operations troubleshooting
  • Team management
  • Hand tool knowledge
  • Operational improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Efficiently troubleshot and repaired system equipment to reduce company costs and increase productivity.
  • Balanced cash drawers for up to $9 per day across multiple locations, maintaining a 53% accuracy rate.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Aided in the operation of high-traffic branches.
  • Aided in the seamless operation of high-traffic branches during peak periods, significantly reducing customer wait time by 56% minutes.
  • Evaluated systems using a checklist and made notes on any issues.
  • Looked for industry trends on social media and through online sources.
  • Achieved recognition as 'Floating Teller Employee of the Month'.
  • Assisted in audits across 11 branches, ensuring compliance with financial institution policies and reconciling all variances promptly.

Summaries

  • Detail-oriented Service Tech with a track record of thoroughly testing and evaluating Jira in order to provide prompt solutions.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Achieved error reductions in cash handling.
  • Achieved excellence in cross-branch adaptability, contributing to seamless transitions between locations while preserving high standards of service and accuracy.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Achieved a 82% success rate in identifying fraudulent transactions, preventing major financial losses across multiple branches as a Floating Teller.
  • Achieved 38% reduction in errors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within two years.

Accomplishments

  • Revised and optimized currency exchange procedures, resulting in a 67% decrease in document processing errors and increased daily transactions.
  • Identified and reported fraudulent financially suspicious activity, preventing potential losses of over $7 in 2019.
  • Revitalized branch teller operations in Boston, resulting in 75% turnaround improvement for multi-currency transactions.
  • Used Power BI to handle high-value transactions and complex customer requests, achieving branch recognition for most accurate record-keeping.
  • Successfully managed currency exchange discrepancies by proactively auditing rate updates, capturing and correcting a 17% margin error.
  • Supported loan-processing departments by verifying document accuracy and reducing loan application turnaround time by 67% days.
  • Resolved a 35% reduction in customer complaint escalations by diagnosing recurring service issues and training teams on new procedures.
  • Recognized for successfully driving foreign exchange sales, generating an additional $11 in revenue over two years.
  • Helped implement real-time transaction alerts for fraud prevention, reducing unauthorized transaction incidents by 25% across branches.
  • Enhanced KYC process compliance by ensuring customer data validation across 14 locations, reducing onboarding time by 77% days.

Affiliations

  • Rotary International
  • Bank Compliance Officers Group
  • Professional Bank Teller Association
  • American Society of Safety Professionals
  • Commercial Banking Leadership Program
  • Women in Finance Leadership
  • National Association for Business Economics (NABE)
  • American Marketing Association
  • National Financial Educators Council (NFEC)
  • System Chamber of Commerce

Certifications

  • Accredited ACH Professional (AAP) | National Automated Clearing House Association (NACHA)
  • Certified Bank Teller (CBT) - Summit Group
  • Certified Information Systems Auditor (CISA) - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Banking Compliance Certificate – Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Professional Bank Teller Certificate – Brightline
  • Apple Certified Associate (ACA)
  • Financial Services Specialist (FSS) Certification – Beacon Labs

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