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Skills

  • Account coding aptitude
  • Security systems
  • Process improvement
  • Financial planning expert
  • Supervision
  • Operational improvement
  • Client financial literacy education
  • Project organization
  • Knowledge of VA loan process
  • Equifax Application Engine

Work Experiences

  • Assisted in processing over 4 mortgage loan applications, ensuring timely submission and approval resulting in a 44% customer satisfaction rating.
  • Achieved sales growth of $9 in 2018.
  • Developed a reputation for punctuality and hard work.
  • Asana was delivered to customer locations by me.
  • Working with team members and customers to find workable solutions improved operations.
  • Wrote commercial real estate financial analysis reports, borrowers' financial statements, lease reviews, and market research.
  • Was in charge of all tasks delegated to me, including project management and stakeholder engagement.
  • Assisted senior mortgage brokers in closing loans worth over $16, contributing to team’s overall quarterly success.
  • Ordered credit reports, appraisals, and preliminary title reports as part of the loan origination process.
  • Achieved a success rate of 20% on first submissions.

Summaries

  • Accomplished Mortgage Broker Assistant.
  • Communicative and team-oriented, with Tableau expertise.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Process improvement in metric settings and process improvement in strategic planning settings.
  • Solid team player who is capable of meeting and exceeding team goals.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Analyzed credit reports and appraisals.
  • Mortgage Broker Assistant who is organized and capable of identifying and resolving complex financial issues.
  • Multilingual and fluent in Japanese and German, with a strong grasp of cultural differences.
  • Knowledge of Microsoft Excel in depth, as well as project management and vendor management abilities.

Accomplishments

  • Optimized the follow-up process on suspensions and condition requests, improving resolution times by 16%.
  • Efficaciously ordered and reviewed third-party appraisals and title checks, expediting the underwriting process by 12 days.
  • Successfully resolved customer queries regarding their loan status, leading to a 16% improvement in client retention.
  • Collaborated with loan officers to resolve file discrepancies, resulting in a 34% improvement in file accuracy and faster loan pre-approvals.
  • Monitored regulatory updates in the mortgage industry and trained team members on necessary compliance adjustments, mitigating compliance risks by 31%.
  • Initiated quarterly audits of loan files for completeness, resulting in 14% fewer delays in loan package approval.
  • Managed daily communication with title companies, ensuring that deadlines were met, thereby reducing approval delays by 23%.
  • Mentored junior mortgage assistants in compliance procedures, helping the department pass ITIL regulatory audits with zero violations.
  • Facilitated communication between borrowers and underwriters, helping reduce the occurrence of missing documents by 68%.
  • Efficiently organized and maintained loan documentation both online and in physical filing systems, improving team productivity by 41%.

Affiliations

  • Continuously engaged in certified online mortgage assistant courses through Coursera, focusing on credit analysis and debt-to-income ratio evaluations.
  • Member of the Mortgage Educators and Compliance (MEC) organization, completing annual continuing education for mortgage compliance.
  • Contributed as a speaker at the procedure Mortgage Professional Forum, discussing client communication and documentation accuracy.
  • Obtained certification in Fair Lending Laws and Consumer Protection via the Office of Thrift Supervision (OTS).
  • Completed annual continuing education credits through the Institute of Certified Bankers (ICB), with a primary focus on mortgage servicing.
  • Participated in workshops via the American Land Title Association (ALTA), focusing on title laws and regulations impacting mortgage assistants.
  • Completed certification from the Mortgage Bankers Association (MBA) in Loan Processors Training, focusing on industry compliance and loan origination.
  • Leading volunteer mentor for newcomers at the National Association of Mortgage Processors (NAMP), helping junior professionals develop core skills.
  • Certified as an Accredited Mortgage Professional (AMP) by the Mortgage Bankers Association, enhancing expertise in underwriting processes.
  • Part of the American Mortgage Diversity Council (AMDC), promoting fair and diverse lending practices within the mortgage and real estate industries.

Certifications

  • Accredited Mortgage Professional (AMP)
  • Leadership in Financial Services Certificate
  • Fundamentals of Mortgage Processing Certificate
  • Residential Mortgage Loan Compliance Certification
  • Certified in Data Processing for Mortgage Professionals
  • Mortgage Loan Originator (MLO) License
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SAP Certified Application Associate

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