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Skills

  • Operational improvement
  • Communications
  • Organization
  • Claim processing accuracy improvement
  • Natural disaster experience
  • Hands-on workshop facilitation
  • Method equipment
  • Team building
  • Claims process explanation
  • Automotive repair knowledge

Work Experiences

  • Achieved 30% decrease in claim revisions year-over-year.
  • Transported QuickBooks to several months customer locations.
  • Processed 13 invoices and mailed documentation to clients each 18 months.
  • Collaborated with external vendors.
  • Increased customer satisfaction by giving policyholders honest advice on repair work and body shop procedures.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved uniformity across 17 branches.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 77% reduction in final invoice disputes.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Certified Physical Damage Trainer with extensive knowledge of vehicle appraisal and damage inspection methods. Successfully trained and certified over 13 adjusters, drastically cutting onboarding time by 35%.
  • Background in legal and vendor partnerships.
  • Communication and assertiveness, as well as a dedication to accurate and timely appraisals.
  • Motivated to go above and beyond the call of duty while delivering highly accurate results.
  • Vehicle design and salvage values are areas in which he excels.
  • Bolstered retention of appraisal standards.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Boosted adjuster retention of critical PD claim procedures.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in optimizing repair shop network processes, a Physical Damage Trainer who decreased repair cycle time by 5 days annually. Expertise in bridging training with the latest technology to improve claims management efficiency.

Accomplishments

  • Trained client-facing adjusters on the importance of empathy and precision, leading to a 84% reduction in customer complaints.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 13 in the development of framework.
  • Developed a certification program in compliance with category resulting in 3 staff members earning the OSHA certification.
  • Introduced a competency-based evaluation system for trainees, improving standard PD claim resolutions by 19%.
  • Identified critical gaps in adjusters' workflows and developed focused sessions, leading to 8 claims per adjuster above the annual average.
  • Worked with repair professionals to stay updated on evolving vehicle repair techniques, embedding the knowledge into training modules, and reducing assessment time by 37%.
  • Designed specific learning paths for field adjusters, reinforcing repair technology competency, resulting in 57% faster cycle times for high-volume claims.
  • Facilitated virtual and in-person Physical Damage training sessions, increasing team competency by 78% within several months.
  • Led the redesign of the claims documentation process, reducing errors by 41% and shortening resolution timelines for PD claims.

Affiliations

  • Motor & Equipment Manufacturers Association (MEMA)
  • Professional Adjusters Academy (PAA)
  • American Society of Insurance Professionals (ASIP)
  • Jaycees
  • Virtual Training Association (VTA)
  • Women in Insurance Leadership (WIL)
  • Toastmasters
  • Association of Information Technology Professionals
  • International Council of Nurses
  • American Marketing Association

Certifications

  • Automotive Management Institute (AMI) Accredited Master Professional
  • Certified Public Accountant
  • Certified Physical Damage Trainer - National Claims Research Institute (NCRI)
  • Certified Program on Vehicle Safety Standards and Collision Mitigation Systems
  • National Institute for Automotive Service Excellence (ASE) Structural Analysis & Damage Repair Certification
  • Certified Damage Estimator - Society of Collision Repair Specialists (SCRS)
  • CIC - Collision Industry Conference Certification Program
  • Certified Vehicle Appraiser by I-VAN Network
  • Certified Operations Improvement Facilitator for Automotive Repair 2022
  • Certified Claim Handling Best Practices for Physical Damage by Meridian

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