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Skills

  • Marketing understanding
  • Service agreements
  • Brand positioning and awareness-building strategies
  • Supplier relationship management
  • Retention strategies
  • Market research
  • Account servicing
  • Communications
  • Team management
  • Strategic planning

Work Experiences

  • Adapted to market fluctuations.
  • Achieved a 48% increase in Gross Margin.
  • Collaborated with project managers.
  • Collaborated on the development of a pricing model.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $13.
  • Achieved 57% market penetration within 18 months.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Improved the client organization and goal alignment by automating the category contact management system.
  • Collaborated with suppliers.
  • Collaborated on the development of a pricing model that maximized profitability while remaining competitive, resulting in a 33% increase in gross margin.

Summaries

  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Lumber Sales Representative with 2 years of successful budget management and team leadership experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Dedicated to providing excellent customer service.
  • Customers have increased by 17%, and new sales revenue has increased by more than $9.
  • Achieved a 15% improvement in cost efficiency.
  • Achieved 5% improvement in lead pipeline management.
  • Proactive Lumber Sales Representative with 11 years of experience perceiving and addressing customers' needs to generate sales.
  • Upselling products to increase overall sales is a skill, and ServiceNow is a skill.

Accomplishments

  • Co-led the transition to a paperless system for managing sales orders, reducing processing time by 64% and improving accuracy.
  • Ensured all lumber shipments met environmental sustainability certifications, improving customer trust with green building customers.
  • Represented the company at framework, generating leads that resulted in $12 in new business.
  • Worked with framework to secure exclusive lumber deals, enabling pricing advantages over competitors and boosting profit margins by 75%.
  • Implemented a customer feedback loop that improved client satisfaction scores by 71% and strengthened repeat business.
  • Facilitated cross-department initiatives to improve product knowledge across teams, boosting sales performance by 56%.
  • Maintained relationships with over 17 contractors and suppliers, ensuring timely product availability and increasing customer satisfaction.
  • Mentored and trained a team of 3 junior sales representatives, improving overall team sales performance by 17%.
  • Conducted lumber-grade inspections to ensure all deliveries met industry grading standards, reducing returns by 82%.
  • Partnered with the logistics team to streamline delivery schedules, cutting storage costs by $2 annually.

Affiliations

  • National Association of Sales Professionals (NASP)
  • Wood Industry Education Foundation (WIEF)
  • International Council of Nurses
  • Logistics & Supply Chain Certification (LSSC) - 2021
  • Forest Stewardship Council (FSC) Certification
  • Professional Sales Association
  • Wholesale Building Material Suppliers' Association
  • Society of Human Resource Management
  • Retail Lumber Dealers Association of Massachusetts
  • Building Material Distributors Association (BMDA)

Certifications

  • Certified Professional in Supply Management (CPSM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Timber Procurement Specialist
  • Leadership in Energy and Environmental Design (LEED) Green Associate - 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Lean Six Sigma Yellow Belt - 2022
  • Business Development Certification - Northwind
  • AWS Certified Cloud Practitioner (Industry Relevance in Lumber Sales)

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