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Skills

  • Clerical support
  • MS Office
  • Interpersonal and written communication
  • Dinner service planning
  • Report writing
  • Inspection reviews
  • Hardware evaluation
  • Extremely organized
  • Data entry
  • Product testing

Work Experiences

  • Established strong, professional relationships with Apartment Managers and residents by promoting team collaboration and providing exceptional service.
  • Effective lease renewal programs were introduced and monitored by me.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Achieved a 38% reduction in tenant complaints.
  • Achieved President's Club for maintaining a 100% occupancy rate for 15 consecutive months at Chicago property.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 7% or higher.
  • Communicated with key on-site and off-site tenant contacts on a regular basis to ensure tenant satisfaction with the building and services.

Summaries

  • Focused on customer service
  • Innovative
  • Apartment Manager with 14 years of successful workflow optimization and vendor management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Fluent in both English and Spanish.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Ambitious

Accomplishments

  • Managed the turnover process for 15 properties, reducing vacancy time to an average of 4 days.
  • Oversaw budget management for property expenses, adhering to 84% cost efficiency targets annually.
  • Resolved product issue through consumer testing.
  • Reduced delinquency rate by 45% by enforcing effective rent collection protocols and tracking payments through SAP.
  • Executed cost-effective property-wide renovation plans, resulting in a 25% increase in rental income.
  • Implemented a strategic tenant retention program that resulted in a 55% increase in lease renewals over a one year period.
  • Increased sales 6% over three years.
  • Collaborated with legal teams to handle property-related litigation, reducing potential financial losses by 9.
  • Increased annual revenue by 17% by implementing competitive pricing models supported by detailed market research.
  • Reduced utility expenses by 32% by implementing energy-efficient upgrades and ensuring compliance with system regulations.

Affiliations

  • Building Owners and Managers Association (BOMA)
  • Society of Women Engineers
  • Jaycees
  • Advanced Customer Relationship Management (CRM) Certified Professional
  • Certified Apartment Manager (CAM) Designation
  • National Affordable Housing Management Association
  • Engaged in state-specific Apartment Associations Boston
  • Housing and Urban Development (HUD) compliance initiatives participation
  • Environmental, Health, and Safety (EHS) Association
  • Residential Management Professional (RMP) Certification

Certifications

  • Residential Energy Manager Certification (REM) by initiative
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Fire and Life Safety Certification by Chicago
  • Risk Management Certification for Property Managers by IREM
  • Cisco Certified Network Associate (CCNA)
  • Certified Manager of Housing (CMH) by NAHMA
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Apartment Manager (CAM) by National Apartment Association (NAA)

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